'You won't be siloed as an engineer in the network operations group. This is a great opportunity to touch a broad range of products on an enterprise level-- Cisco routers, switches, etc. and firewall technology--and have a big impact. Even seasoned veterans find that they are able to greatly expand the scope of their knowledge and responsibilty.'
•-Hiring Manager(Network Engineering-Sr Manager)
The Network Operations Group supports all of FICO's network infrastructure, utilizing the newest technology and managing a new state-of-the-art data center.
This position offers an opportunity to work with a vast array of enterprise class networking technologies in a highly dynamic environment. You will have an exceptional opportunity to grow in both your career and technical capabilities.
•Responsible for implementing and managing all FICO network equipment in-line with FICO published standards. This may involve working closely with the different FICO business units, networking vendors and other FICO technology groups.
•Ensure that all the FICO network infrastructure policies are implemented and policed.
•Provide technical support for all complex networking problems, and requests for service, related to the FICO network infrastructure, to ensure maximum network availability and customer satisfaction.
•Ensure that all data collected on the performance of the FICO network is processed and analysed for further action.
•Ensuring that network infrastructure is secure and scaled in line with FICO corporate and internal IT policy.
•Ensuring that all activities adhere to FICO's standard change management policy
•Ensuring the timely resolution or escalation of issues detected by the monitoring systems within published FICO corporate service level agreements.
•Conducts performance monitoring of FICO internal and FICO client networks.
•Follows all published FICO corporate security standards
•Participate in network design reviews with the network engineering group.
•Develop and maintain technical specifications and operational support documents related to the FICO network infrastructure.
•IP address administration
Role/Responsibility:
•Participate in a 24/7 Network Operations Center. This work is done in shifts, with some weekend workend and after hour support required.
•Provide first response technical support for all networking problems and requests for service, related to the FICO network infrastructure, to ensure maximum network availability and customer satisfaction.
•Resolve or escalate complex networking problems.
•Provide network analysis and implement appropriate firewall/network changes as required.
•Coordinate network implementations/changes with the different business units, networking vendors and other technology groups.
•Maintain technical specifications and operational support documents related to the network infrastructure.
•Work directly with clients as needed
•Ensure that all data collected on the performance of the FICO network is processed and analysed appropriately
•Ensuring the timely resolution or escalation of issues detected by the monitoring systems within published FICO corporate service level agreements.
•Conducts performance monitoring of FICO internal and FICO client networks.
Education/Certifications Required:
•Minimum of 3 to 5 years network experience
•Undergraduate degree or related educational experience iin IT
•Relevant industry qualifications (CCNA, CCDA, or CCNP desirable)
Experience Required:
•Experience with Cisco routers, switches, ASAs, content switching, & firewalls in an Enterprise Environment
•General knowledge about server & application functions
•Operations experience with experience working an Enterprise Environment preferred.
•VPN implementation and suppor experience preferred
•Excellent written and verbal communication skills, and the ability to communicate effectively at all levels of the business
•Checkpoint Firewall
•Routing Protocols – OSPF, EIGRP, BGP, RIP
•Experience with packet analysis tools (sniffers) desirable
•Experience with NAT, VPN, standard and extended ACL’s
•Experience with Cisco equipment a must
•Cisco Internetworking-HSRP, Access-Lists, Priority Queuing,
Traffic Shaping, DLSW, VLAN, Private VLAN, Spanning Tree, experience
•SNMP familiarity
•General Unix/Linux desired
•Experience with Local and Wide Area Networks with specific expertise in IP routing and Switching.
•Team player, strong communication and written skills.
•Experience in the creation of technical documentation, and use of Visio.
•Knowledge of IP network service support operations and change methodologies to include ITIL.
•Excellent verbal and written communication skills
•Strong analytical and problem solving skills
•Ability to work in a fast-paced environment.
•Must be a self starter and have a thirst to learn new technologies
Ready to apply? Please go to
www.fico.com/careers & apply to job opening #6596
Why make a move to FICO?
At FICO, you can advance your career within one of the fastest-growing fields in technology today - analytics. With our industry leading credit scores and other solutions, FICO is the leader in predictive analytics for banking, insurance, retail and healthcare. Our ability to drive smarter decisions is driving some of the world’s leading companies to a new level of analytics-fuelled success.
Our success is founded on really talented people – just like you – who enjoy:
Innovation – change the game for us and for our clients around the world
Teamwork – lead and learn from the very best in your field
High Performance – challenge yourself and reap the rewards of delivering results
Opportunity – grow with a global company that develops talent
FICO™ (NYSE:FICO) delivers superior predictive analytics that drive smarter decisions. Our groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed. FICO's innovative solutions include the FICO(R) Score - the standard measure of consumer credit risk in the United States - along with industry-leading solutions for managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Most of the world's top banks, as well as leading insurers, retailers, pharma businesses and government agencies rely on FICO solutions to accelerate growth, control risk, boost profits, and meet regulatory and competitive demands. FICO also helps millions of individuals manage their personal credit health through www.myFICO.com. Learn more about FICO at www.fico.com.
FICO is an Equal Employment Opportunity Employer that values the strength that diversity brings to the workplace.
FICO: Make every decision count.
