Helpdesk Analyst - bilingual (English/Spanish) is a plus
Looking for candidates that have at least 1+ years recent Helpdesk/Service Desk/Tech Support (remote) experience. Bilingual (Spanish/English) is a plus. Need working experience with high volume calls, trouble-shooting, processing Helpdesk/Service Desk email, log problems and request / high volume route tickets as appropriate with ticketing system, Active Directory, VPN, Unix, Oracle, VOIP, Internal Knowledge Base, Citrix. Lotus Notes is not necessary, but a plus. Support includes, but is not limited, to file restoration, password resets, printer setup, security patches, ticket escalations and computer education.
Must have 1-5 Years of HelpDesk/Service Desk experience. Communication Expert – must be articulate, and speak clearly on the phone. Experience with understanding of technical concepts (software, hardware, network). Previous experience working in a technical environment a plus. Applies analytical thinking, shows creativity and ingenuity in thought process, excellent diagnostic and problem solving skills. Demonstrates excellent judgment in evaluating situations and making decisions.Demonstrated excellence in Customer Satisfaction and a team player. Strong organizational abilities, good attention to detail.
•*Volt is an equal opportunity employer**
Location: San Diego, CA
Duration: 365+ Days
Pay Rate: DOE
Volt Technical Resources
[Click Here to Email Your Resume]
7490 Opportunity Rd. Ste. 303
San Diego, CA 92111
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