The SaaS Implementation Manager will be primarily responsible for leading external clients through implementations for multiple products. The Product Implementation Manager will be responsible for leading and delivering a satisfactory product to clients on time, on budget, and using the assigned resources.

The implementation cycle includes requirements gathering, overseeing development, internal testing, and guiding clients through user acceptance testing. Effectively communicating with clients to gain an understanding of their compliance needs and internal processes is fundamental. The ability to obtain information regarding a client’s business process allows this individual to effectively guide the client through the application setup process. Successful candidates are results oriented performers who can work closely with other internal departments discussing a client’s application configuration and implementation support needs. In addition, candidates must be comfortable leading multiple products/projects simultaneously and demonstrating configured applications.

Essential Functions/Responsibilities of the SaaS Implementation Manager:

• Work with clients to define their requirements and product needs, and to guide them through the set up process for the online applications

• Work with clients to determine work-flows, documents, and procedures to verify proper product usage

• Create and maintain customer specific project plans, ensure resources are scheduled accordingly to complete tasks, and manage client expectations for their online application implementation

• Complete account specific requirements, thoroughly test, and ensure accurate product set up

• Train clients on product features and provide ongoing training to clients

• Deliver top quality customer service throughout the implementation process

• Communicate effectively with excellent verbal and written skills

• Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner

• Provide support to customers, answering questions on function and usage of product

• Follow the documented internal implementation processes

• Miscellaneous other items and ad hoc projects

• Perform some on-site client work, including the ability to travel up to approximately 10%

Skills and Knowledge of the SaaS Implementation Manager:

• Excellent business relations skills, including written and verbal communications, and group presentation skills

• Organized and detail-oriented with the ability to successfully prioritize multiple responsibilities for multiple projects, with effective and timely follow-up

• Ability to define, measure, analyze, suggest improvements, and implement controls related to any projects or processes

• Penchant for understanding and designing work-flows and business processes

• Strong analytical skills, including understanding and troubleshooting software product configurations

• Ability to successfully interact with senior management internally and with clients

• Extremely responsive, results oriented, and an effective problem solver

• Highly flexible, able to learn quickly, and responsible for their actions

• Set customer expectations, communicate internally to ensure tasks are on schedule, offer suggestions to mitigate risks to avoid delays

• Strong working knowledge of Microsoft Office products including Word, Excel, Outlook, Project, and Visio

• Project Management experience or PMP certification desired

• Knowledge of the securities and/or insurance industries desired
  

Experience of the SaaS Implementation Manager:

• Typically requires 5+ years of Technical and/or Project Management, Account Management or other successful client facing experience

• Bachelor’s Degree - Business Administration, Communications, or a related field. Experience may be substituted for education.

The SaaS Implementation Manager is a direct hire opportunity with one of our clients in Morrisville, NC. Client does not allow posting of salary, but it is at market rate. A local candidate is strongly preferred but client is willing to consider people who are able to relocate to Raleigh on their own. No sponsorship available.

Apply for this position now through CareerBuilder, or by sending a Word resume to Marlon Kiel at mkiel AT hirenetworks.com.  To help ensure a timely response, include the reference code CBMK-3638 in the subject heading of your email message.