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Papa John's

 
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Overview

As a high school student working at a local pizza pub in Jeffersonville, Indiana, Papa John's founder John Schnatter realized that there was something missing from national pizza chains; a superior-quality traditional pizza delivered to the customer's door. His dream was to one day open a pizza restaurant that would fill that void.

In 1983, "Papa" John Schnatter delivered his last campus pizza, picked up his business degree from Ball State University, and went back to Jeffersonville, Indiana. There, at age 22, he knocked down the broom closet in his father's tavern (Mick's Lounge), sold his prized 1971 Z28 Camaro, purchased $1,600 worth of used restaurant equipment, and began delivering pizzas out of the back of the bar.

Papa John's opened its first pizza restaurant in 1984 and to this day is committed to delivering on its brand promise of "Better Ingredients. Better Pizza." Papa John's is the recognized quality leader of the pizza category and now owns or franchises over 3,000 restaurants worldwide.

Papa John's is tops in customer satisfaction among limited-service restaurants,according to the 2012 American Customer Satisfaction Index (ACSI). Papa John's achieved the highest score ever by an individual brand in the Limited Service Restaurant category, and it is the 11th time in the past 13 years that Papa John's has posted the highest score among national pizza businesses.

Culture
Focus We must keep The Main Thing, The Main Thing. We will consistently deliver a traditional Papa John's superior-quality pizza. Accountability We do what we say we are going to do when we say we are going to do it. We earn the right to hold others to a higher level of accountability by being accountable to ourselves, our customers and our business partners. Superiority Our customer satisfaction must be consistent, quantifiable and demonstrable. At Papa John's we expect excellence - the "best in its class" in everything we do. P.A.P.A. People Are Priority Always. Our success depends upon our ability, as a team, to work together to achieve our goals and expectations. Attitude If you think you can or you think you can't - you're right! The difference between winners and losers is a positive mental attitude. Our attitude is a reflection of what we value: successful team members must be upbeat, proactive and passionate about everything they do. Constant Improvement We never stop trying to surpass our previous best. We constantly "Raise the Bar." No matter how good we are, we will always get better.
Mission
Customers

Papa John's will create superior brand loyalty, i.e. "raving fans", through (a) authentic, superior-quality products, (b) legendary customer service and (c) exceptional community service.


Team Members

People are our most important asset. Papa John's will provide clear, consistent, strategic leadership and career opportunities for Team Members who (a) exhibit passion toward their work, (b) uphold our Core Values, (c) take pride of ownership in building the long-term value of the Papa John's brand and (d) have ethical business practices.


Franchisees

We will work as a team with our franchisees to create continued opportunity for outstanding financial returns to those franchisees who (a) adhere to Papa John's proven Core Values and systems, (b) exhibit passion in running their businesses and (c) take pride of ownership in building the long-term value of the Papa John's brand.


Shareholders

We will produce superior long-term value for our shareholders.

Careers

Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!

Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company and franchise philosophies of promote from within and rewards based on performance are important elements of our corporate culture.