Build software that works. That's Rule #1 around here. Building an integrated suite of products that seamlessly work together is just as complicated as it sounds, and we embrace that challenge. We achieve high-quality software that works on a grand scale (tens of thousands of users and millions of patients all on one database) by being a focused and process-driven organization. We have to get it right—the stakes are too high in our industry to do it any other way. At the same time, we're often in uncharted territory. We rely on constant innovation and must consistently push the limits to be on the leading edge of software design.
And according to independent industry ratings, we do a good job of it. Out of a group of over 200 healthcare software products ranked by customers, we have 7 of the top 20 products on the market (and that's out of a total of 7 rated Epic products). Here are some of our awards.
We provide direct support to every one of our customers. There's no call center, no anonymous message on the other end of the line, no 'next available representative'—instead, there's a friendly voice ready to route calls directly to you, the designated Epic person responsible for supporting that application, for that particular customer. You're the person a customer talks to every time they have a question about a given piece of software, and they're the people you work with to help that organization grow in its use of Epic. We develop long-term partnerships with our customers, and we rely on every person at Epic to take ownership for ensuring our customers' success. Our employees work daily with our customers' IT departments, clinicians, managers, and executives to ensure their success.