(No third parties, please) (No H1s, please) (Local candidates only, please) Our Client in the Northwest Valley is looking for a Level One Technical Support person with 3-4 years experience ESSENTIAL JOB FUNCTIONS: Provide first level support to resolve routine internet connectivity issues. Understand and effectively communicate High Speed Internet standards and requirements. Interface with outside vendors (Bestcomm, VSAT provider, multiple cabling vendors and ISPs) for assistance in resolving customer issues. Support the installation process of HSIA systems . This includes assisting in the design and selection of network layouts, broadband access providers and cabling vendors. Assists with the selection and ordering of additional equipment. Establish and maintain effective working relationships with superiors, co-workers and vendors; communicate effectively, both verbally and in writing, with the same. Document calls in the trouble tracking system in a timely and thorough manner. Create and maintain department files, update and record information in hard/soft copy files, (ex: credit requests, purchase orders, property information forms, invoices and property maps). Respond to other departmental and property staff requests, (ex: credit requests, compliancy issues). Process department e-mail, performs faxing, photocopying and routing of non-confidential materials. Prepare memos, letters and correspondence pulling material/data from a variety of sources, ensuring correct grammar, punctuation and spelling. Setup and maintain databases and spreadsheets. Compile, process, and revise data related to property and vendor activity. Perform any other related duties as assigned. JOB REQUIREMENTS: Network + and A+ certifications required or obtained within 6 months of employment. Minimum six years of laptop and personal computer experience; hardware/software Don't hesitate! submit your resume today. SMCI is an EEO Employer. All qualified applicants will receive consideration without regard to race, religion, age, national origin, sex, marital status, prior military service or mental or physical disability.
ADABAS; TCP/IP; WINDOWS 2000;