THIS POSITIONIS 3RD SHIFT / TUESDAY - SATURDAY / 11:00PM - 7:30AM A strong understanding of IP LAN and WAN architecture. Ability to troubleshoot, repair and determine Root Cause Analysis for a network outage. Example: hardware failure, protocol issues, WAN/LAN outages. Customer calls to troubleshoot and isolate problems on he network. Monitor and react to alarms coming into the management platform. Follow documented special procedures on reacting to customer alarms and adhere to customers SLA’s. Answer customer calls, update and open tickets. Act as a liaison between the customer alarms and off-site NOC locations. Provide training and knowledge sharing to Customer Personnel. Stay up-to-date on new technologies. Make recommendations to management on ways to increase network availability. Attend customer meetings when required.
THIS POSITIONIS 3RD SHIFT / TUESDAY - SATURDAY / 11:00PM - 7:30AM
Strong organizational and customer service skills. Excellent analytical and decision making skills. Ability to work in a fast paced 24/7 environment. Ability to multi-task and work directly with the customer. Expert familiarity with the Cisco catalyst family. Expert understanding of OSPF, BGP, EIGRP, HSRP, STP. Expert understanding of ATM IMA technology. Bachelor's degree, or equivalent, and 5-6 years job-related technical experience