Houghton Mifflin, one of the country’s leading publishers, is looking for a fulltime Technical Business Analyst and Developer in the CRM application area. The individual is to provide ongoing configuration and development of the client’s Salesforce.com solution, in support of the client’s divisional sales organizations. This is a hands-on role focused on identifying, planning, and implementing new Salesforce.com features and functions, (new screens, workflow, S-controls, reports, etc.) in response to business needs. This is also a technical leadership role; the successful candidate will have the ability to conceptualize creative solutions that are consistent with the client’s business requirements, its enterprise architecture, and the intended usage and capabilities of Salesforce.com. The candidate will also have the ability to either independently implement these solutions or direct others to implement them. Key Responsibilities: Primary Salesforce.com development Third tier operational support of Salesforce.com Identify regional CRM requirements and promote enhancements (including the hand-on development of the changes, testing, rollout, and documentation)Support offices and teams in maintaining and managing client data accuracy and integrity
Essential Skills: Saleforce.com experience in both development and analyst roles Strong Web and internet related skills (HTML/XML JavaScript experience) Thorough knowledge of SQL (Sybase or Oracle preferred) and experience with scripting and TTL tools Strong Office tools skills including Excel, Word, PowerPoint Experience programming with one or more Ajax UI toolkits, sukch as Dojo or ENTJS. A quick learner who enjoys a stretching role within a fast moving and dynamic environment A self-starter proven ability to manage own time and work with minimal direction, demonstrating self-direction and resourcefulness Excellent organization skills and calm under pressure Excellent attention to detail Strong communication skills- Able to engage professionally and influence tactfully within the project team and user community. Preferred Skills: Knowledge of and experience with enterprise systems, including CRM, SFA, and ERP (SAP preferred)and understanding of enterprise integration. To apply for this position, please go to www.hmhpub.com today! Houghton Mifflin is an Equal Opportunity Employer with a proud commitment to diversity.