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Job Requirements of GIS IT SUPPORT SPECIALIST:
Responsibilities:
- Acts as 1st line/tier of GIS technical support
- Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or
needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops GIS User Group, resources, and assists in training material creation
Do you meet the requirements for this job?
GIS IT SUPPORT SPECIALIST
. Responsibilities:
- Acts as 1st line/tier of GIS technical support
- Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or
needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops GIS User Group, resources, and assists in training material creation
Responsibilities:
- Acts as 1st line/tier of GIS technical support
- Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or
needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops GIS User Group, resources, and assists in training material creation
Recommended Skills
- Customer Service
- Problem Solving
- Technical Documentation
- Technical Support
- Gis Applications
- Esri Gis (Software)
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Job ID: 732059
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