WE’RE SENDING YOU TO AN EXTERNAL SITE TO APPLY
Please verify the following information to apply to this job
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of AV Support Technician:
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Princeton, NJ (Onsite)
Do you meet the requirements for this job?
AV Support Technician
Position: AV Support Technician
Location: Austin, TX and Santa Clara, CA (Onsite)
Project Duration: 12+ Months
Job Description
- Bachelor's degree in computer science, Information Systems, or another related field. Or equivalent work experience.
- Typically has 3 to 5 years of related work experience.
- Experience with c-suite interaction a plus. Calm and collected in a fast-paced environment required.
- Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
- Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
- Basic understanding of networking and network protocols
- Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
- Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware/software issues.
- Process service requests within the Video and Event Services area.
- Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco Webex Meetings and Webinar, and other industry-standard meeting platforms.
- Schedule, setup, and disconnect video conferences for internal and external meetings.
- Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
- Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
- Conduct equipment audits including c-suite spaces.
- Follow defined processes and ensure that the processes are adhered to by the team.
- Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
- Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift.
- Strong time management, prioritization, and analysis skills. Ability to multi-task.
- Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
- Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
- Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
- Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
Have a Great Day!
Warm Regards,
Manoj Kumar
Account Manager Client Relations
Contact Details:
Email:
4365 Route 1 South, Suite 105
Princeton, NJ 08540
Recommended Skills
- Analytical
- Auditing
- Business Process Models
- Cisco
- Cisco Unified Communications Manager
- Digital Cameras
Help us improve Sologig by providing feedback about this job:
Job ID: U-112787156194
Sologig TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using Sologig you are agreeing to comply with and be subject to the Sologig Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.