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Job Requirements of Field Service Technician - Toner Production Equipment (Level 3):
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Employment Type:
Full-Time
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Location:
Charleston, SC (Onsite)
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Field Service Technician - Toner Production Equipment (Level 3)
The Graphic Communication Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world-class, state-of-the-art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.
This is a remote position. The ideal candidate is located in, or willing to relocate to, the Charleston, SC area.
The Field Service Technician – Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.
Responsibilities
- Provide on-site support installations and service repair to customers in North America
- Provide solutions to complex service issues
- Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
- Develop strong working relationships with customers
- Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
- Complete and submit service activity information and paperwork timely to the appropriate group/department
- Monitor and manage the return of all parts
- Manage and complete all Preventative Maintenance requirements
- Attend training classes (locations throughout the world), to stay current on both new and existing products
- Weekend work and overtime required as needed for installations, service calls, and training
- Provide technical support and direction to technicians leading to the resolution of escalated service issues
- Conduct technical training classes as needed for technicians
- Provide sales assistance in demos and/or customer visits as needed
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
- Communicate technical issues to the Technical Service Manager and technical support group
- Perform related duties as assigned by manager
Required Skills/Education
- High School diploma or GED equivalent
- Two-year electronics or mechanical engineering degree or equivalent in field experience
- 5 or more years of field service experience with toner-based production equipment
- Extensive knowledge in electronics and mechanical operation
- Outstanding customer service
- Computer skills with emphasis on operating systems and hardware.
- Requires a valid state driver's license (Real ID compliant), and passport
- Must be able to do extensive traveling
- Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications
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Recommended Skills
- Customer Service
- Electronics
- Field Service Management
- Industrial Production
- Mechanical Engineering
- Microsoft Softwares
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Job ID: lhom6b5
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