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Field Service Technician - Toner Prod...

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Field Service Technician - Toner Production Equipment (Level 3)

FUJIFILM Holdings America Corporation Charleston, SC (Onsite) Full-Time
Overview

The Graphic Communication Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world-class, state-of-the-art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

This is a remote position. The ideal candidate is located in, or willing to relocate to, the Charleston, SC area.

The Field Service Technician – Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.



Responsibilities

  • Provide on-site support installations and service repair to customers in North America
  • Provide solutions to complex service issues
  • Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
  • Develop strong working relationships with customers
  • Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
  • Complete and submit service activity information and paperwork timely to the appropriate group/department
  • Monitor and manage the return of all parts
  • Manage and complete all Preventative Maintenance requirements
  • Attend training classes (locations throughout the world), to stay current on both new and existing products
  • Weekend work and overtime required as needed for installations, service calls, and training
  • Provide technical support and direction to technicians leading to the resolution of escalated service issues
  • Conduct technical training classes as needed for technicians
  • Provide sales assistance in demos and/or customer visits as needed
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  • Communicate technical issues to the Technical Service Manager and technical support group
  • Perform related duties as assigned by manager


Required Skills/Education

  • High School diploma or GED equivalent
  • Two-year electronics or mechanical engineering degree or equivalent in field experience
  • 5 or more years of field service experience with toner-based production equipment
  • Extensive knowledge in electronics and mechanical operation
  • Outstanding customer service
  • Computer skills with emphasis on operating systems and hardware.
  • Requires a valid state driver's license (Real ID compliant), and passport
  • Must be able to do extensive traveling
  • Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications

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Recommended Skills

  • Customer Service
  • Electronics
  • Field Service Management
  • Industrial Production
  • Mechanical Engineering
  • Microsoft Softwares

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