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Job Requirements of Help Desk Associate I:
-
Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
New York, NY (Onsite)
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Help Desk Associate I
Job Details
Information Technology
Help Desk Associate I Bronx, NY Posted: 4/8/2024 Job Description Job ID#:
3241
Job Category:Information Technology
Position Type:Employee (Full Time)
Position Summary: As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to join the department who has a commitment to customer services for our users. This position is stationed onsite in the Bronx, NY. Minimum Qualifications:
- High School Diploma or GED is required
- 1-2 years of experience working in an IT/Help Desk Environment in Microsoft OS environment.
- Bilingual Spanish/English, a plus
- Proven track record of success in providing an excellent customer service experience. Excellent interpersonal skills, a must.
- Preferred Knowledge: Mitel, ECW, Sophos
- Preferred Certifications: A+
- Handles phone and email inquires, troubleshooting and managing hardware, software and new requests
- Follows up on outstanding request and ensures timely resolution
- Assist users in password changes
- Documents and updates all request in the ticketing system.
- Removes, replaces and installs hardware equipment.
- Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
- Dental, Vision, and prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Programs
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan
- $50,000 term life Insurance
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Recommended Skills
- Customer Service
- English
- Help Desk
- Interpersonal Skills
- Microsoft Operating Systems
- Problem Solving
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