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Desktop Support 2 - Help Desk Support...

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Desktop Support 2 - Help Desk Support

Innova Solutions Inc. Jersey City, NJ (Onsite) Full-Time
Derived Salary: $53K - $95K/Year

Jersey City, New Jersey


Contract


Added - 05/23/24



Desktop Support 2 - Help Desk Support

Job ID: 972369


Job Type: Contract


Added - 05/23/24



Job Description

Innova Solutions is immediately hiring for a Desktop Support 2.


Position type: Contract to Hire


Duration: 3+ Months Contract to Hire


Location: Lehi, UT 84043 (Onsite)


As a Desktop Support Technician, you will:



  • Install, update, and repair personal computer hardware, software, and network service systems.

  • Maintain and implement desktop solutions in support of organizational business needs.

  • Provide professional-level phone support to customers.

  • Perform all duties in accordance with company policies and procedures.



Primary Responsibilities:


  • Troubleshoot and replace laptop and PC hardware.

  • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.

  • Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referring more complex problems to the next level of technical staff.

  • Set up, maintain, and troubleshoot desktop systems.

  • Participate in IT Support queue, assigning and prioritizing open issues.

  • Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems.

  • Troubleshoot issues as 1st and 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.

  • Perform server and desktop computer updates to safeguard from malicious viruses and malware.

  • Manage customer issues and requests by creating, tracking, and documenting technical solutions.

  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.

  • Build and deploy new workstations (desktops and laptops).

  • Install and upgrade hardware and software on Windows workstations.

  • Troubleshoot assigned tickets to determine if the issue can be resolved or determine appropriate group for escalation.

  • Maintain positive relations through effective customer follow-up.



Qualifications:


  • Technical Degree or related work experience.


The ideal candidate will have experience in Desktop Support, Windows, MAC.


Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.



Pay Range and Benefits:

Pay Range: $29 - $31 per hour


*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.



Benefits:

Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).



About Innova Solutions:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.



Recent Recognitions:


  • One of the Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)

  • ClearlyRated Client Diamond Award Winner (2020)

  • One of the Largest Certified MBE Companies in the NMSDC Network (2022)

  • Advanced Tier Services partner with AWS and Gold with MS


Website:


Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.


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