Systems and Support Engineer (Las Vegas)

Due to our increasing success and growth, we are growing our team of enthusiastic experts, and we are recruiting for a  Systems and Support Engineer  to join our team in Las Vegas.

Reporting to Systems Manager, and working from the Las Vegas Sphere, the successful candidate will:

Sphere Support

You will be based within the Sphere in Las Vegas, and a key part of this role is to ensure the up-time of all 7thSense products and associated equipment on site. This includes being on hand to troubleshoot issues as they arise, as well as reproducing issues on test rigs “post-show”, and liaising with the software Development team to install software updates as and when needed.

Support Our Customers

Beyond the Sphere, you will be responsible for offering Support to our customers around the globe. This includes managing support tickets, remoting into customers’ systems to resolve issues, and offering advice on the functionality of our products where needed. On occasion there will also be a requirement for you to travel to customer sites, both domestically and internationally, to perform commissioning and support services.

Know Our Products

You will need a fundamental understanding of our products, and how they sit in wider installations. You will be very hands on with our hardware, identifying faulty parts and replacing them where needed, and being able to troubleshoot both hardware and software issues from fault finding through to resolution.

Once settled into the role, you will become a Product Champion, demonstrating how our products work for customers, liaising with the Software Development team on future features, testing/troubleshooting new software builds as they are released. The role also includes the scope to create and deliver training content where necessary for the right candidate.

Technical Lead on Projects

As the majority of 7thSense projects are bespoke systems, it is critical that each one is reviewed and signed off in a technical capacity. From quotation creation through post-installation commissioning, it is the responsibility of the Systems and Support Engineers to ensure everything is technically correct and will meet the customers’ requirements and expectations.

Candidates must have demonstrable experience of working in all the following areas:

>> Solid grasp of Microsoft Windows, third-party applications, hardware, drivers, registry tweaking,  and network configuration .

>> Hands on experience  building and/or repairing computer hardware.

>> Basic understanding of audio-visual and control systems flow, media production workflows, and digital media formats

>> Proven history of resourcefulness, dedication, and decision-making under pressure of high-profile projects

>> Methodical approach to system testing and  documenting procedures .

>> Excellent verbal and written communication skills .

>> Detail - oriented and able to multitask .

>> Ability to travel  internationally.

>> Enthusiasm and willingness to develop new  skills.

>> Flexibility to work shift  patterns.

>> Comfortability and professionalism in front of customers at all levels of an organisation.

>> Knowledge of show control programming, with hands on experience with either  Medialon , Alcorn McBride,  Crestron  or Q-SYS systems.

>> CompTIA A+, CCNA,  Avixa  CTS-I and/or ANP, Dante VSC,  and/or AVoIP  experience.

>> Experience with high bandwidth (10/25/40/100GbE) network  technolog y

>> Driving  l icence

>> $60,000 t o  $8 5 ,000  ( depending on experience ).

>> Employee healthcare premiums  including HSA, Dental and Vision

>> 401(k), matching up to 3%

>> 23 days annual holiday (plus public holidays) rising by 1 day per full year service up to a maximum of 28  days.

>> Non-contractual profit-sharing scheme (dependent upon revenu e /margin targets being met)

>> Friendly  and  dynamic team

>> Work on projects that bring people joy!

Location

>> Las Vegas Sphere (On-Site)

Work Schedule:

>> Shift basis, including weekdays and weekends (Monday to Sunday)

Vegas Shifts:

>> Day Shifts: 8:00 am to 5:00 pm

>> Evening Shifts: 3:00 pm to 12:00 am

For more information, please contact us on:

Name:

Email:

Address:

City:

Country:

Telephone:

Comments:

Click or drag files to upload

Please contact us to learn more about our training programs, upcoming training events, or to request a bespoke solution for your team.