Sr Analyst Business Systems IT (Zendesk)

Job Summary

Responsible for collaborating with business partners and identifying business problems. Recommend solutions with new or existing processes, applications, systems, programs, or software. Will manage and drive multiple primary assignments and handle complex issues/requests. Will act as the primary contact as a business relationship manager that will become a subject matter expert in operations data for Safety, People, Quality, Service, or Cost.

Job Description

• Job Title:  Sr. IS Business Systems Analyst (Zendesk)

  Job Duties:   Medline Industries, LP in Northfield, IL is seeking experienced Sr. IS Business Systems Analysts (Zendesk) to collaborate with business partners and application development teams to deliver and maintain required technology solutions. In addition, this position will be responsible for updates to applications and technology platforms, setting up monitoring, responding to issues, troubleshooting, and general maintenance of the systems.

  Job responsibilities and duties include:

  Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.

  Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications).

  Conduct peer reviews and provide guidance to other team members as needed.

  Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan.

  Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.

  Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.

  Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.

  Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

  Ensure all software and infrastructure components have the required patches. Plan and deploy updates along with partner teams as needed.

  Contribute to system compliance audits (Ex: HITRUST). Create and maintain proper standard operating procedures as needed.

  Understand and adhere to IS change management policies.

  Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.

  This position has no direct reports and does not supervise the work of any other employees.

  Minimum:  Bachelor’s degree or higher in Computer Science, Information Technology, Information Systems, Electrical or Electronic Engineering, or any related Engineering or IT field of study, plus at least five (5) years of post-degree, progressively responsible experience in any related position(s) through which the required experience was gained.

  Qualified applicants must also have demonstrable proficiency, skill, experience, and knowledge with the following:

  1. Zendesk platform.

  2. SDLC and Agile development methodologies.

  3. Demonstrated knowledge of web-based application architectures and integration techniques.

  4. Demonstrated experience with SaaS, PaaS and on-premises hosted system deployments.

  5. Building and executing test cases for web based and SaaS applications.

  No travel required. Work from home (WFH) benefit available; must be available to come into the Northfield office for bi-weekly meetings.

  Additional Information:

• Job Site: Three Lakes Drive Northfield, IL. 60093
• Travel:   No travel required.
• Salary: $126,755/per year
• No Calls: EOE
• Must be legally authorized to work in the United States without sponsorship
• Send Resumes To:

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click

. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page

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Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.