Guest Experience Measurement Program Analyst

Akkodis is seeking a Guest Experience Measurement Program Analyst for a Contract job with a client in Chicago, IL(Hybrid). The role involves leading research projects, integrating data insights, and collaborating with vendor teams to enhance the platform and improve guest experience initiatives.

Rate Range: $62/hour to $64/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Guest Experience Measurement Program Analyst job responsibilities include:

• Leading the design and execution of research projects to drive experience improvement initiatives program.

• Developing data collection mechanisms, performing statistical analysis, and presenting insights to the team and business partners.

• Managing and executing tasks related to feature expansion, including testing new feedback channels and optimizing existing programs.

• Collaborating with vendor teams to implement platform enhancements and integrate new capabilities.

• Creating project schedules, aligning resources, and preparing meeting materials for cross-functional teams.

• Designing and implementing closed-loop processes to act on guest feedback and integrating findings into the client platform.

• Managing software platform enhancements, including dashboard/reporting changes and data extracts, and documenting product feature requirements.

Desired Qualifications:

• Minimum of a bachelor’s degree in computer science, Business, or a related field.

• 3+ years in applied research, customer experience, or employee experience, with 2+ years in management or technology implementation.

• Experience with statistical modeling software (preferably SPSS) and customer experience software.

• Strong analytical skills, critical thinking ability, and experience with Excel-based modeling.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at pratiksha.pandey@

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Pay Details: $62.00 to $64.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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