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Technical/Deskside Support II in Aust...

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Technical/Deskside Support II

Apidel Technologies Austin, TX (Onsite) Contractor
$21.00/Hour

Duration: 3+ months (with higher possibilities of extension)

Time: 5 days a week onsite, 08:00 AM to 05:00 PM CST


Job description:

Provide end user support internationally and in the US.

Anything from end-user tickets entered in the system via calls unresolved by the helpdesk support team, ticketing system or walk-up technology basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved could work about 100-200 tickets a day split among 40 individuals.


Skillsets:

  • Windows 10 Windows 11 knowledge.
  • Need to be familiar with Dell laptops.
  • Need to be proficient with Mac OS system and Apple Devices.
  • Must be proficient with navigating those applications Azure.
  • Ability to navigate and understand logs basic network troubleshooting skills Utilize MS Team rooms
  • Helping with AudioVisual issue basic networking skills needed. 

Recommended Skills

  • Apple Ios
  • Cisco Web Ex
  • Desktop Support
  • Help Desk
  • Issue Tracking Systems
  • Microsoft Azure

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Job ID: DesktopSupport_Austin_TX

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