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Job Requirements of Technical/Deskside Support II:
Job description:
Provide end user support internationally and in the US.
Anything from end-user tickets entered in the system via calls unresolved by the helpdesk support team, ticketing system or walk-up technology basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved could work about 100-200 tickets a day split among 40 individuals.
Skillsets:
- Windows 10 Windows 11 knowledge.
- Need to be familiar with Dell laptops.
- Need to be proficient with Mac OS system and Apple Devices.
- Must be proficient with navigating those applications Azure.
- Ability to navigate and understand logs basic network troubleshooting skills Utilize MS Team rooms
- Helping with AudioVisual issue basic networking skills needed.
Do you meet the requirements for this job?
Technical/Deskside Support II
Duration: 3+ months (with higher possibilities of extension)
Time: 5 days a week onsite, 08:00 AM to 05:00 PM CST
Job description:
Provide end user support internationally and in the US.
Anything from end-user tickets entered in the system via calls unresolved by the helpdesk support team, ticketing system or walk-up technology basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved could work about 100-200 tickets a day split among 40 individuals.
Skillsets:
- Windows 10 Windows 11 knowledge.
- Need to be familiar with Dell laptops.
- Need to be proficient with Mac OS system and Apple Devices.
- Must be proficient with navigating those applications Azure.
- Ability to navigate and understand logs basic network troubleshooting skills Utilize MS Team rooms
- Helping with AudioVisual issue basic networking skills needed.
Recommended Skills
- Apple Ios
- Cisco Web Ex
- Desktop Support
- Help Desk
- Issue Tracking Systems
- Microsoft Azure
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Job ID: DesktopSupport_Austin_TX
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