This is a customer support position with a fleet management technology company in Minnetonka.
This individual will be fielding inbound calls from customers to help troubleshoot their technology in their truck. They will be taking 30 - 40 inbound calls that on average last 10 - 15 min.
The calls that are coming in are typically routine calls and usually the drivers trying to troubleshoot their device or have questions on it. They will be handling invoicing, purchase orders, returns and sending service technicians out to the field if they can't fix it via phone. They do not remote into the technology this is all via phone and directing the person on the other end.
This client is the leading provider of innovative Internet-based and integrated on board computing and mobile communications systems for effective fleet management, that reduces costs, increases safety and compliance and improves customer service for fleets coast-to-coast and throughout Canada
This position will begin on February 24th.
Interviews will be conducted beginning January 27th.
A variety of 1st shift schedules are available but candidates must be available to work either Saturday or Sunday every week.
Candidates must have excellent technical AND customer service skills.
Pay will begin at $17/hour but candidates are eligible for a raise to $18.50 after 6 months.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.