19-11613/Accounts Recievable (AR) Administrator V
Location: Madison, NJ
Industry: Biotechnology / Pharma
Position Type: Initial 6 Month Contract
Summary of job:
The Accounts Receivable Administrator V position is responsible for, but not limited to, the following: credit risk analysis and assessment; credit limit determination; order hold/release decisions; and timely invoice and deduction collection. In addition, the Administrator will review, validate, and process credit/debit memos for, but not limited to, the following claim types: short-dated, outdated, damages, admin fees, shortages, coupon deductions, swell allowances, pricing, customer penalties, post audits, etc. This position requires an organized, efficient and goal-oriented individual with excellent customer service skills, negotiation skills, and analytical skills. Successful administrators will also possess strong written and verbal communication skills for use in dialogue with both external customers and internal partners. The capacities to research data, solve problems and independently make decisions that fall within policy are also essential traits required for this role.
• Gather customer information as described by company policy.
• Review, analyze and develop customer risk profiles using customer information.
• Conduct periodic credit reviews of your assigned customer based, following our policy guidelines for frequency.
• Contact customers with past dues balances for collection purposes and collect effectively while maintaining the customer relationship.
• Review orders on credit hold at multiple points daily and make timely hold/release decisions
• Complete all recurring reporting related to aged open balances in a timely manner.
• Develop and implement viable solutions for high risk customers that seek to meet our customer’s needs, while also remaining in compliance with company policy.
• Make timely and accurate determinations when an account is deemed uncollectible
• Partner with other departments to ensure a common objective.
• Participate in other critical projects upon request and audit requests
• Position is to ensure invoices are paid within terms, analyze claims/discrepancies, and assist in the resolution.
• Daily review of customer invoice aging reports. Contact customers regarding any past due invoices and/or claims/discrepancies. Identify and escalate any major issues to next level supervisor, immediately
• Extensive reporting responsivities, including, but not limited to, Weekly Cash Forecast, DSO, Bad Debt Exposure, Month-End/Quarter-End Reconciliations, Ad-Hoc, etc.
• Perform ad-hoc analysis and analytical work as required.
• Maintain customer and data confidentiality in all aspects of the role.
• Process Return Credits - Receive EDI data and determine whether to process or deny credit based on several variable criteria. Utilize return data from both the company and the third-party systems.
• Concealed or Refused Damaged Goods Credit - Responsible for collecting information on products claimed to have been damaged and/or destroyed during shipment and for the determination of whether credit should be granted, or replacement product sent to the customer.
• Deduction Tracking / Control - Monitor and minimize return deductions. Maintain deduction level and processing objectives as determined by management. Create and maintain reports to track progress of return deduction resolution and proactively address systems issues which may impact the timely processing of returns.
• Responsible for collecting information on product claims (Damages and Shortages) during shipment and determination of course of action.
• Monitor and minimize deductions. Maintain deduction level and processing objectives as determined by management.
• Create and maintain reports to track progress of deduction resolution.
• Communicate directly with customers
• Ability to work well considering ambitious timelines
• Interact with lateral AGN operational areas (i.e. Sales, Customer Service, Order Processing, Contracts, Financial Operations, Revenue Accounting, etc.)
• BS Degree in Accounting or other Business Discipline preferred, but not required.
• Extensive work experience is comparable to a degree.
• Experience in a Pharmaceutical Credit environment is strongly preferred.
• Knowledge of Basic Accounting
• One - Three years of experience in a heavy collection environment. At least two years of experience should be with a manufacturer of consumer goods or other industry whose customer base included major retail or chain stores or wholesale pharmaceutical distributors
• Exceptional communication, planning, organizational and reliability are a must.
• Strong collections, issue resolution, deduction management, and financial statement analysis and negotiation skills.
• SAP experience a must.
• Advanced computer skills including Microsoft Excel and Microsoft Office applications.
Specialized Knowledge and Skills:
• Outstanding interpersonal skills and the ability to deal with tact and diplomacy
• Ability to develop strong relationships with contacts at customer accounts
• Ability to work with and effectively communicate with all levels of Management
• Proficient and accurate in keying numbers and letters
• Strong analytical/multi-tasking skills
• Must possess ability to work independently with minimal supervision
• Ability to cross train in other Accounts Receivable roles
*Those authorized to work in the U.S. are encouraged to apply / Unable to Process H1B visa at this time / Unable to work on a C2C basis for this role*