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Administrative Assistant

Job Description


We are currently seeking Help Desk specialist for Payroll services!

  • Provides product and technical support to users of Online Services Core Advanced Online Payroll and Online reports.
  • Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the Online services Core Advanced Online Payroll and Online Reports.
  • Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading.
  • Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience.
  • Establishes and maintains a positive working relationship with clients branch employees and accountants to promote quality service image.
  • Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities.
  • Ensures client satisfaction and retention of Online Services clients by providing responsive and effective client service and issue resolution.
  • Maintains knowledge of all features of Online Services applications.

This is a great opportunity to gain experience and grow within a company!




About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Job Requirements

 

Job Snapshot

Location US-NY-Rochester
Employment Type Full-Time
Pay Type Hour
Pay Rate $13.60 /Hour
Store Type Other, IT & Technical
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Company Overview

Aston Carter

Founded in 1997, Aston Carter is a global recruitment and staffing provider, specialising in the placement of Risk and Compliance, Operations, Business and Organisational Change, Finance, and Management Consultancy professionals. We have over 350 staff members servicing 16 countries in Europe and Asia, with headquarters in London and offices in Brussels, Hong Kong, Paris, Singapore, Stockholm and Utrecht, and further U.K. offices in Birmingham, Bracknell, Edinburgh and Manchester. Learn More

Contact Information

US-NY-Rochester
Matthew Schrader
5853502744
Snapshot
Aston Carter
Company:
US-NY-Rochester
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$13.60 /Hour
Pay Rate:
Other, IT & Technical
Store Type:

Job Description


We are currently seeking Help Desk specialist for Payroll services!

  • Provides product and technical support to users of Online Services Core Advanced Online Payroll and Online reports.
  • Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the Online services Core Advanced Online Payroll and Online Reports.
  • Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading.
  • Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience.
  • Establishes and maintains a positive working relationship with clients branch employees and accountants to promote quality service image.
  • Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities.
  • Ensures client satisfaction and retention of Online Services clients by providing responsive and effective client service and issue resolution.
  • Maintains knowledge of all features of Online Services applications.

This is a great opportunity to gain experience and grow within a company!




About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Job Requirements

 
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Administrative Assistant Apply now