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Application Support (L1) - Cybersource

Ascent Services Group

Job Description

Must have skills
3+ yrs of System admin experience (linux - command line experience) / Application Support exp / Strong customer facing skills / Must understand basic java exceptions

Nice to have skills
Scripting / MYSQL / Information Technology Infrastructure Library Foundation Certificate / Six Sigma Certification / experience working in a NOC / Java / JBOSS / Tomcat

Responsibilities
• Monitoring and supporting payment services for key strategic CyberSource customers.
• Provide an outstanding and high touch customer experience 
• Use verbal and written communication skills to provide clear and concise communications including the participation in meetings, conference calls and technical troubleshooting bridges with internal technical staff, Customer support and external customers.
• Bridge the gap between technical staff and customers during an incident and implementation of changes.
• Provide support for applications in Linux environments and assist in troubleshooting network, database and system issues that may not be well documented.
• Use basic scripting skills to generate reports based on contractual requirements, work requests and incidents.
• Manipulate basic SQL queries and shell scripts to provide business and impact analysis. Work with the team to improve existing queries and scripts.

Qualifications
• Bachelor's degree in Computer Science, Information Technology or related discipline completed. May be a 2 year IT Degree with relevant work experience.
• Information Technology Infrastructure Library Foundation Certificate is a plus.
• 5+ years working in a Linux environment.
• Proficient in Microsoft office.
• Experience with industry standard monitoring and ticketing tools.

Additional Information
This is a 24x7 support group with rotating and alternating shifts with various days off.
Overtime is required as requested to support absences, training and work load.
This is a Support role in an Operations department that requires shift work that will be scheduled overnight, weekends and holidays.

Please hit reply and forward a word version of your resume

Job Requirements

 
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Job Snapshot

Location US-CO-Highlands Ranch
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-CO-Highlands Ranch
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Must have skills
3+ yrs of System admin experience (linux - command line experience) / Application Support exp / Strong customer facing skills / Must understand basic java exceptions

Nice to have skills
Scripting / MYSQL / Information Technology Infrastructure Library Foundation Certificate / Six Sigma Certification / experience working in a NOC / Java / JBOSS / Tomcat

Responsibilities
• Monitoring and supporting payment services for key strategic CyberSource customers.
• Provide an outstanding and high touch customer experience 
• Use verbal and written communication skills to provide clear and concise communications including the participation in meetings, conference calls and technical troubleshooting bridges with internal technical staff, Customer support and external customers.
• Bridge the gap between technical staff and customers during an incident and implementation of changes.
• Provide support for applications in Linux environments and assist in troubleshooting network, database and system issues that may not be well documented.
• Use basic scripting skills to generate reports based on contractual requirements, work requests and incidents.
• Manipulate basic SQL queries and shell scripts to provide business and impact analysis. Work with the team to improve existing queries and scripts.

Qualifications
• Bachelor's degree in Computer Science, Information Technology or related discipline completed. May be a 2 year IT Degree with relevant work experience.
• Information Technology Infrastructure Library Foundation Certificate is a plus.
• 5+ years working in a Linux environment.
• Proficient in Microsoft office.
• Experience with industry standard monitoring and ticketing tools.

Additional Information
This is a 24x7 support group with rotating and alternating shifts with various days off.
Overtime is required as requested to support absences, training and work load.
This is a Support role in an Operations department that requires shift work that will be scheduled overnight, weekends and holidays.

Please hit reply and forward a word version of your resume

Job Requirements

 
Application Support (L1) - Cybersource Apply now