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Application Support Engineer

Job Description

Full Time Opportunity with a growing organization. Our client has a strong infrastructure currently and it's growing at a rapid pace--they don't have the resources to support the growth, hence the addition of this particular role.

24x7 Environment

RESPONSIBILITIES:

  • Provide application support by troubleshooting defects, prioritizing and escalating issues, and performing system analysis
  • Help define test scenarios, and assist/lead testing efforts to support the development and business teams on new features/enhancements and bug fixes
  • Assist with the definition and creation of automated test scripts to improve the overall testing and support process
  • Ensure monitoring alerts and system events are assessed, prioritized, and addressed
  • Perform trending and analysis of problems; anticipate problems and assist in the development of risk mitigation plans
  • Work under light supervision while handling multiple tasks independently with a proactive vs. reactive approach to changing priorities
  • Available to provide 24x7 support as required and as part of the overall development and support organization
  • Perform in-depth research and work closely with the development team to identify sources of production issues and perform root cause analysis of issue
  • Help define/enhance production and application support processes for internally developed software (primarily developed in PHP, HTML and JavaScript with various leading packages and third party libraries)


WHAT WE ARE LOOKING FOR:

  • Bachelor's degree in Computer Science, Engineering or a related subject, or equivalent experience
  • At least 3-5 years of solid experience supporting distributed business teams, preferably in a slightly higher-end retail environment
  • An excellent understanding of the development lifecycle workflow, and preferably experienced with JIRA
  • Good experience and comfort level with SQL to be able to analyze queries and identify areas of improvement from an overall solution standpoint
  • Comfort level with Linux
  • Experience with automated testing using selenium or Codeception, a plus
  • Self-motivated and willing to 'do what it takes' to get the job done

Job Requirements

 

Job Snapshot

Location US-NY-Rye
Employment Type Full-Time
Pay Type Year
Pay Rate $60,000.00 - $80,000.00 /Year
Store Type IT & Technical
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Company Overview

SNI Technology

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve. We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects. Learn More

Contact Information

US-NY-Rye
SNI Technology
Snapshot
SNI Technology
Company:
US-NY-Rye
Location:
Full-Time
Employment Type:
Year
Pay Type:
$60,000.00 - $80,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

Full Time Opportunity with a growing organization. Our client has a strong infrastructure currently and it's growing at a rapid pace--they don't have the resources to support the growth, hence the addition of this particular role.

24x7 Environment

RESPONSIBILITIES:

  • Provide application support by troubleshooting defects, prioritizing and escalating issues, and performing system analysis
  • Help define test scenarios, and assist/lead testing efforts to support the development and business teams on new features/enhancements and bug fixes
  • Assist with the definition and creation of automated test scripts to improve the overall testing and support process
  • Ensure monitoring alerts and system events are assessed, prioritized, and addressed
  • Perform trending and analysis of problems; anticipate problems and assist in the development of risk mitigation plans
  • Work under light supervision while handling multiple tasks independently with a proactive vs. reactive approach to changing priorities
  • Available to provide 24x7 support as required and as part of the overall development and support organization
  • Perform in-depth research and work closely with the development team to identify sources of production issues and perform root cause analysis of issue
  • Help define/enhance production and application support processes for internally developed software (primarily developed in PHP, HTML and JavaScript with various leading packages and third party libraries)


WHAT WE ARE LOOKING FOR:

  • Bachelor's degree in Computer Science, Engineering or a related subject, or equivalent experience
  • At least 3-5 years of solid experience supporting distributed business teams, preferably in a slightly higher-end retail environment
  • An excellent understanding of the development lifecycle workflow, and preferably experienced with JIRA
  • Good experience and comfort level with SQL to be able to analyze queries and identify areas of improvement from an overall solution standpoint
  • Comfort level with Linux
  • Experience with automated testing using selenium or Codeception, a plus
  • Self-motivated and willing to 'do what it takes' to get the job done

Job Requirements

 
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Application Support Engineer Apply now