Stefanini is hiring Level 3 Application Support Engineer who will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges. The team member is responsible for adherence to Service Level Agreements for Level 3 application support services as defined by the company’s IT Operations.
This individual performs advanced troubleshooting at the application level.
Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.
The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.