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Application Support Engineer

Job Description

Stefanini is hiring Level 3 Application Support Engineer who will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges. The team member is responsible for adherence to Service Level Agreements for Level 3 application support services as defined by the company’s IT Operations.

This individual performs advanced troubleshooting at the application level.
Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.
The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.

Job Requirements

  • At least 5 years of extensive knowledge and experience in development and/or application based troubleshooting.
  • Demonstrated experience in application support with industry knowledge of ITIL service management principles.
  • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard platforms such as Lotus Notes, .NET/IIS, SharePoint, Java, Documentum, and others.
  • Proven technical capabilities, analytical skills and application knowledge.
  • Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.
  • Ability to manage multiple conflicting deadlines and competing priorities.
  • Ability to build and maintain strong relationships within the team and throughout the firm.
  • Education Required: Undergraduate Degree (e.g., BS, BA) or 5 years IT experience.Interested applicants may click the apply button or you may call us at (248) 213-3627 for faster processing. Thank you.

    Job Snapshot

    Location US-FL-Tampa
    Employment Type Full-Time
    Pay Type Year
    Pay Rate $100,000.00 - $128,000.00 /Year
    Store Type IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-FL-Tampa
    Sheilla Mae Arceo
    (248) 213-3627
    Snapshot
    Stefanini
    Company:
    US-FL-Tampa
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    $100,000.00 - $128,000.00 /Year
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    Stefanini is hiring Level 3 Application Support Engineer who will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges. The team member is responsible for adherence to Service Level Agreements for Level 3 application support services as defined by the company’s IT Operations.

    This individual performs advanced troubleshooting at the application level.
    Using his/her domain knowledge and relevant expertise, he/she will identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.
    The specialist is individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications.

    Job Requirements

  • At least 5 years of extensive knowledge and experience in development and/or application based troubleshooting.
  • Demonstrated experience in application support with industry knowledge of ITIL service management principles.
  • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard platforms such as Lotus Notes, .NET/IIS, SharePoint, Java, Documentum, and others.
  • Proven technical capabilities, analytical skills and application knowledge.
  • Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.
  • Ability to manage multiple conflicting deadlines and competing priorities.
  • Ability to build and maintain strong relationships within the team and throughout the firm.
  • Education Required: Undergraduate Degree (e.g., BS, BA) or 5 years IT experience.Interested applicants may click the apply button or you may call us at (248) 213-3627 for faster processing. Thank you.
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    Application Support Engineer Apply now