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Application Support Specialist II

Job Description

Group: MSS

Clearance Level Needed: Secret

Shift: Rotating

Category: Technical Assistance & Support


ManTech is seeking an application support specialist II to support a large and important program critical to our nations safety. This candidate will perform activities related to IT Service Desk support and systems monitoring. The IT Service Desk is staffed and supported by rotating shifts to cover a 24x7x365 work schedule. An active secret clearance is required at minimum in order to be considered. The selected candidate in this role will routinely perform activities associated with IT customer support and systems monitoring, including but not limited to:
  • Proficient in all application support I functions
  • Monitoring, reporting and documenting the health and status of the production system
  • Incident and service request ticket creation, updating and closure
  • Facilitate bridge calls for outages and maintenance windows
  • Create and send AWS alerts as needed
  • Participate in maintenance activities as needed
  • Creation of and transmission of daily and ad hoc reports
  • Next level troubleshooting of IT and non-IT related issues
  • Unlocking Secure Flight and eSecure Flight Records
  • Verify Secure Flight and eSecure Flight Availablity
  • Handle Secure Flight User Enrollment Errors
  • CSG TVC machine account unlock and password reset
  • Reset state of SFPD and send unsolicited BPPR message, if requested
  • Update daily shift logs
  • Meeting Service Level Agreements (SLA’s)
  • Assist with editing of Standard Operations Procedures and other supporting documentation



Job Requirements

Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems. Additionally, position requires:
  • Knowledgeable with Remedy Incident Management
  • Prior experience in customer service or call center environment
  • Experience initiating and escalating incident tickets and/or problem reporting
  • Proficient with PC functions such as file search, network drive mapping, and directory structuring, cutting, copying & pasting activities.
  • Ability to communicate and coordinate with various customers and stakeholders on a variety of issues
  • Ability to assist with maintaining documentation reflecting the current operational environment
  • Team player with strong interpersonal skills
  • Strong oral and written communication skills


Preferred Qualifications:
  • Knowledgeable with Linux and Windows Account Management
  • Knowledgeable with SolarWinds and Tivoli monitoring
  • Strong technical knowledge in troubleshooting Windows workstation and custom application problems
  • Ability to work on individual tasks, as well as team-oriented tasks.
  • Ability to prioritize competing priorities.
  • Ability to work under a cross-matrix management structure
.

Job Snapshot

Location US-MD-Annapolis Junction
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

ManTech International Corporation

ManTech was founded in 1968 to provide advanced technological services to the United States government. We began with a single contract with the U.S. Navy to develop war-gaming models for the submarine community. Over the years, our government's technology needs have increased dramatically in scope and sophistication, and we have grown to meet that challenge. Learn More

Contact Information

US-MD-Annapolis Junction

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Snapshot
ManTech International Corporation
Company:
US-MD-Annapolis Junction
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Group: MSS

Clearance Level Needed: Secret

Shift: Rotating

Category: Technical Assistance & Support


ManTech is seeking an application support specialist II to support a large and important program critical to our nations safety. This candidate will perform activities related to IT Service Desk support and systems monitoring. The IT Service Desk is staffed and supported by rotating shifts to cover a 24x7x365 work schedule. An active secret clearance is required at minimum in order to be considered. The selected candidate in this role will routinely perform activities associated with IT customer support and systems monitoring, including but not limited to:
  • Proficient in all application support I functions
  • Monitoring, reporting and documenting the health and status of the production system
  • Incident and service request ticket creation, updating and closure
  • Facilitate bridge calls for outages and maintenance windows
  • Create and send AWS alerts as needed
  • Participate in maintenance activities as needed
  • Creation of and transmission of daily and ad hoc reports
  • Next level troubleshooting of IT and non-IT related issues
  • Unlocking Secure Flight and eSecure Flight Records
  • Verify Secure Flight and eSecure Flight Availablity
  • Handle Secure Flight User Enrollment Errors
  • CSG TVC machine account unlock and password reset
  • Reset state of SFPD and send unsolicited BPPR message, if requested
  • Update daily shift logs
  • Meeting Service Level Agreements (SLA’s)
  • Assist with editing of Standard Operations Procedures and other supporting documentation



Job Requirements

Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems. Additionally, position requires:
  • Knowledgeable with Remedy Incident Management
  • Prior experience in customer service or call center environment
  • Experience initiating and escalating incident tickets and/or problem reporting
  • Proficient with PC functions such as file search, network drive mapping, and directory structuring, cutting, copying & pasting activities.
  • Ability to communicate and coordinate with various customers and stakeholders on a variety of issues
  • Ability to assist with maintaining documentation reflecting the current operational environment
  • Team player with strong interpersonal skills
  • Strong oral and written communication skills


Preferred Qualifications:
  • Knowledgeable with Linux and Windows Account Management
  • Knowledgeable with SolarWinds and Tivoli monitoring
  • Strong technical knowledge in troubleshooting Windows workstation and custom application problems
  • Ability to work on individual tasks, as well as team-oriented tasks.
  • Ability to prioritize competing priorities.
  • Ability to work under a cross-matrix management structure
.

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Application Support Specialist II Apply now