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Application Systems Analyst (User Support/Operations Analyst)

Job Description

Job Req #: 20-05218
Job Description: Application Systems Analyst
Location: REMOTE 
Position Type: 12+ Month Contract

Our client manages an online case management system called Trails which governs all child welfare-related data in the state of Colorado. They are currently modernizing the Trails application for improved performance and functionality for all user groups. During the modernization process, user support has become a key concern, and consequently, Operational Analyst roles have become necessary to address and mitigate user support issues.
We are looking for two resources that will deliver on three key work activities as follows:

  • User Support and Management: Manage, triage and prioritize all incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues.
  • Resolution Management: Liaise between staff for relevant operational issues to determine most appropriate path to resolution.
  • Project Implementation Assistance: Support project team members and engage with Trails system users for implementation activities, including gathering requirements, user support, communication, and training. Engage with Trails system users to perform workflow testing and help coordinate product deployments.

Desired skills:
Excellent verbal and written communication skills
Data analysis
Basic level SQL
User support experience
Requirements gathering
ERP/SAP experience a plus
 
Audrey Lamb
Technical Recruiter
Ascent
303-220-6885
 
**If this is not a fit for you or you are not interested, Ascent Services Group offers an excellent Referral Bonus!  We look forward to hearing from you! 

About Ascent:  The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences.  As consultants for ASG, you will have access to many of the top clients within the industries we serve.  Our goal is to deliver innovative talent through proven best practices and effective resource optimization.  Become one of ASG’s candidates and experience the difference!
IND05

Job Requirements

 

Job Snapshot

Location US-CO-Denver
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Ascent

The Ascent Services Group (ASG) is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. ASG’s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Learn More

Contact Information

US-CO-Denver
Audrey Lamb
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Snapshot
Ascent
Company:
US-CO-Denver
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Req #: 20-05218
Job Description: Application Systems Analyst
Location: REMOTE 
Position Type: 12+ Month Contract

Our client manages an online case management system called Trails which governs all child welfare-related data in the state of Colorado. They are currently modernizing the Trails application for improved performance and functionality for all user groups. During the modernization process, user support has become a key concern, and consequently, Operational Analyst roles have become necessary to address and mitigate user support issues.
We are looking for two resources that will deliver on three key work activities as follows:

  • User Support and Management: Manage, triage and prioritize all incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues.
  • Resolution Management: Liaise between staff for relevant operational issues to determine most appropriate path to resolution.
  • Project Implementation Assistance: Support project team members and engage with Trails system users for implementation activities, including gathering requirements, user support, communication, and training. Engage with Trails system users to perform workflow testing and help coordinate product deployments.

Desired skills:
Excellent verbal and written communication skills
Data analysis
Basic level SQL
User support experience
Requirements gathering
ERP/SAP experience a plus
 
Audrey Lamb
Technical Recruiter
Ascent
303-220-6885
 
**If this is not a fit for you or you are not interested, Ascent Services Group offers an excellent Referral Bonus!  We look forward to hearing from you! 

About Ascent:  The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences.  As consultants for ASG, you will have access to many of the top clients within the industries we serve.  Our goal is to deliver innovative talent through proven best practices and effective resource optimization.  Become one of ASG’s candidates and experience the difference!
IND05

Job Requirements

 
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Application Systems Analyst (User Support/Operations Analyst) Apply now