Job Req #: 20-05218
Job Description: Application Systems Analyst
Position Type: 12+ Month Contract
Our client manages an online case management system called Trails which governs all child welfare-related data in the state of Colorado. They are currently modernizing the Trails application for improved performance and functionality for all user groups. During the modernization process, user support has become a key concern, and consequently, Operational Analyst roles have become necessary to address and mitigate user support issues.
We are looking for two resources that will deliver on three key work activities as follows:
- User Support and Management: Manage, triage and prioritize all incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues.
- Resolution Management: Liaise between staff for relevant operational issues to determine most appropriate path to resolution.
- Project Implementation Assistance: Support project team members and engage with Trails system users for implementation activities, including gathering requirements, user support, communication, and training. Engage with Trails system users to perform workflow testing and help coordinate product deployments.
Excellent verbal and written communication skills
Basic level SQL
User support experience
ERP/SAP experience a plus
**If this is not a fit for you or you are not interested, Ascent Services Group offers an excellent Referral Bonus! We look forward to hearing from you!
About Ascent: The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences. As consultants for ASG, you will have access to many of the top clients within the industries we serve. Our goal is to deliver innovative talent through proven best practices and effective resource optimization. Become one of ASG’s candidates and experience the difference!