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Assoc, IT Customer Services

Job Description

Major purpose: The IT Customer Services Assoc will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Assoc will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

Major functions: Job Duties:

  • Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status
  • Install, modify, and repair computer hardware/software, which includes the set- up of new equipment
  • Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
  • Work with other team members and status management to meet departmental performance goals
  • Other duties as assigned

Technical Functions/Skills:

Education/Experience/Licenses etc.: Minimum Qualifications:

  • Bachelors Degree in Information Technology (IT). A related technical degree may be considered
  • Advanced Windows 10 knowledge and experience to include administration and troublehooting
  • Experience installing and configuring PCs and printers

Scope information:

Job Requirements

 

Job Snapshot

Location US-TX-New Chapel Hill
Employment Type Full-Time
Pay Type Hour
Pay Rate $21.00 - $22.50 /Hour
Store Type IT & Technical
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Company Overview

Analysts

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-TX-New Chapel Hill
AIC
(218) 288-1486
Snapshot
Analysts
Company:
US-TX-New Chapel Hill
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$21.00 - $22.50 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Major purpose: The IT Customer Services Assoc will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Assoc will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

Major functions: Job Duties:

  • Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status
  • Install, modify, and repair computer hardware/software, which includes the set- up of new equipment
  • Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
  • Work with other team members and status management to meet departmental performance goals
  • Other duties as assigned

Technical Functions/Skills:

Education/Experience/Licenses etc.: Minimum Qualifications:

  • Bachelors Degree in Information Technology (IT). A related technical degree may be considered
  • Advanced Windows 10 knowledge and experience to include administration and troublehooting
  • Experience installing and configuring PCs and printers

Scope information:

Job Requirements

 
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