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Associate NOC Specialist

Job Description

Brooksource is searching for an Associate NOC Specialist for our Fortune 500 Telecommunications partner located in south Charlotte, NC. This is the ideal opportunity for a recent college graduate with a technical understanding to support a large infrastructure environment.




This individual will be expected to troubleshoot and resolve any network or internal customer facing issues in multiple disciplines. Work is performed in a 24x7 Network Operations Center environment. Candidates must be available to work 3rd and/or 2nd shift.




Daily you will:

  • Work with the most current technologies and ensure that the network and systems are fully maintained and operational
  • Identify network problems, isolate root causes, and initiate corrective action
  • Determine priority of action and additional resources required, based on severity of service interruption
  • Provide technical analysis to all customers to isolate issues and develop strategies to restore or activate services
  • Interact with network and hardware engineers as well as system and database administrators regarding network/system activities and outages
  • Monitor and manage communications during large-scale events
  • Create accurate and detailed documentation to record resolution activities




Skillset:

  • Bachelor's Degree (preferably in CS, MIS, or any related field)
  • Basic monitoring and/or surveillance experience
  • Experience working in a NOC environment previously is a plus
  • Must have worked in a ticketing system previously
  • Experience with ServiceNow and/or Cherwell is a plus
  • Must be able to communicate well in-person, through email, and other written forms of communication
  • Methodical problem solver, highly motivated, time management




Environment:

  • (Direct report) Reporting directly to the NOC Manager
  • (Hours) 3rd or 2nd Shift hours depending on strength of skillset, will work 4, 10 hour shifts per week
  • (Dress code) Business casual
  • (Location) Charlotte, NC
  • (Interview) 1/8, 1/9, 1/10




Qualities of a Top Candidate:

  • Strong interpersonal skills and written/oral communication skills to work effectively with business partners, peer IT resources, and all levels of management
  • Ability to reason logically analyze and evaluate performance data and information, and draw appropriate conclusions
  • Eager and excited to grow current infrastructure skills
  • Long-term interest in Networking and Infrastructure



Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 

Job Snapshot

Location US-NC-Charlotte
Employment Type Contractor
Pay Type Year
Pay Rate $28,210.00 - $65,000.00 /Year
Store Type IT & Technical
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Company Overview

Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of high level IT professionals. We offer competitive compensation, paid holidays, 401k, health benefits, flexible work schedules and just about anything a top tier candidate would demand. Our diverse client base covers all industries and provides us the opportunity to place you, the candidate, in positions that span the entire IT spectrum. Learn More

Contact Information

US-NC-Charlotte
Alexandra Abbott
Snapshot
Brooksource
Company:
US-NC-Charlotte
Location:
Contractor
Employment Type:
Year
Pay Type:
$28,210.00 - $65,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

Brooksource is searching for an Associate NOC Specialist for our Fortune 500 Telecommunications partner located in south Charlotte, NC. This is the ideal opportunity for a recent college graduate with a technical understanding to support a large infrastructure environment.




This individual will be expected to troubleshoot and resolve any network or internal customer facing issues in multiple disciplines. Work is performed in a 24x7 Network Operations Center environment. Candidates must be available to work 3rd and/or 2nd shift.




Daily you will:

  • Work with the most current technologies and ensure that the network and systems are fully maintained and operational
  • Identify network problems, isolate root causes, and initiate corrective action
  • Determine priority of action and additional resources required, based on severity of service interruption
  • Provide technical analysis to all customers to isolate issues and develop strategies to restore or activate services
  • Interact with network and hardware engineers as well as system and database administrators regarding network/system activities and outages
  • Monitor and manage communications during large-scale events
  • Create accurate and detailed documentation to record resolution activities




Skillset:

  • Bachelor's Degree (preferably in CS, MIS, or any related field)
  • Basic monitoring and/or surveillance experience
  • Experience working in a NOC environment previously is a plus
  • Must have worked in a ticketing system previously
  • Experience with ServiceNow and/or Cherwell is a plus
  • Must be able to communicate well in-person, through email, and other written forms of communication
  • Methodical problem solver, highly motivated, time management




Environment:

  • (Direct report) Reporting directly to the NOC Manager
  • (Hours) 3rd or 2nd Shift hours depending on strength of skillset, will work 4, 10 hour shifts per week
  • (Dress code) Business casual
  • (Location) Charlotte, NC
  • (Interview) 1/8, 1/9, 1/10




Qualities of a Top Candidate:

  • Strong interpersonal skills and written/oral communication skills to work effectively with business partners, peer IT resources, and all levels of management
  • Ability to reason logically analyze and evaluate performance data and information, and draw appropriate conclusions
  • Eager and excited to grow current infrastructure skills
  • Long-term interest in Networking and Infrastructure



Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 
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Associate NOC Specialist Apply now