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Audio Visual IT Systems Analyst

Job Description

AIC is looking for an experienced IT support/audio-visual technician to join our exciting team. This specific department is responsible for VIP Executive Support as well as AV, video conferencing and collaboration technology for the entire organization. The individual in this role will be responsible for providing best-in-class white glove IT support services for our C-suite located at the Kansas City Headquarters, as well as becoming a contributing member on the various audio-visual and video conferencing projects that we handle daily.

Job Duties and Responsibilities:

  • Provide White Glove Support for High Profile Executive Staff and Executive Admins.
  • Support and maintain AV technology in local conference room and collaboration spaces; routine maintenance, upkeep, repairs.
  • Create any and all Audio/Visual-related documentation
  • Design, develop and update training and knowledge base materials/documentation
  • Receive and respond to incoming tickets, calls, and/or e-mails regarding AV software/hardware problems
  • Troubleshoots and provides solutions for technical failure issues during conferencing and videoconferencing to allow for minimal downtime and continuity of the conference.
  • Contribute to global conference room and audio/video projects and workstreams as needed.
  • Ensure that all executive and EA technology needs are met daily. This includes their personal computing devices, tablets, mobiles phones or other. Must be able to effectively and professionally handle stressful situations
  • Assume ownership of all executive meeting spaces and ensure they are ready to use daily.
  • Support BU executive meetings and any technology associated with them.
  • Support critical meetings such as board of director meetings, earnings conference calls, town halls, client and investor meetings. These events may occur on or off prem.
  • Provide technical support to non-VIP end users when not doing VIP work.
  • Ability to work both independently and as a contributing member of a team on various projects as necessary.
  • Provide meeting support as assigned. Including mobile devices, computers, and access to resources
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

Education and Experience

  • Bachelor's degree or equivalent experience (e.g., 5 years' experience in an IT role) of providing AV/Desktop/Technical support to VIP staff in a corporate environment.
  • Proven, real world experience supporting the C-Suite in medium to large Enterprise.
  • Must possess the presentation, awareness and business acumen required to support C-level meetings and activities such as board of director meetings, earnings conference calls, town halls.
  • Exemplary customer service skills are a must. The ability to work with demanding customers and possession of strong organizational and prioritization skills to handle multiple demands at a time is critical.
  • Excellent problem solving and creative thinking skills are imperative for this role.
  • Excellent communication skills to interact with both technical and non-technical users, Executive Staff, high visibility clients and investors.
  • Excellent phone skills and email etiquette.
  • An eagerness to learn new technologies and keep growing must be apparent.
  • Must possess and demonstrate various technical skillsets in PC & MacBook, IOS, AV, VC and other technologies required to successfully support C-level meetings and BU activities such as:
  • Fundamental knowledge and troubleshooting skillset in conference room audio/video technology.
  • The ability to work live sound on a modern PA system with wireless mics, monitoring system, video display switching system, etc. highly desired.
  • Expert level experience with Dell and Lenovo Laptop Hardware.
  • Experience with Apple iOS software, iPad and iPhone devices.
  • Expert level experience with Apple hardware (MacBook Pro & Air) and associated operating systems.
  • Expert level experience with Windows 10 Operating Systems.
  • Expert level experience with Microsoft O365.
  • Expert level experience of WebEx, Skype, and Teams Collaboration tools.
  • Fundamental knowledge of Active Directory, Networking and Telecommunications concepts.
  • Expert level experience supporting and operating video conferencing endpoints from Cisco.
  • Strong electronic and mechanical aptitude for hardware installation and troubleshooting.

Knowledge, Skills and Abilities

  • Must be available to travel 25-50% of the the time (up to 1 week per month)
  • Technical problem-solving abilities, with keen attention to detail
  • Strong customer-service orientation with a focus on customer satisfaction
  • Able to be self-motivated and directed with the ability to effectively prioritize and execute
  • Able to demonstrate the highest degree of professionalism and integrity
  • Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
  • Able to build trust and promote collaborative solutions
  • Able to be flexible which includes being on call during off hours and weekends
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to communicate technical information to non-technical individuals
  • Tactful coaching skills
  • Must be able to read, write and speak English


Job Requirements

 

Job Snapshot

Location US-KS-Lake Quivira
Employment Type Full-Time
Pay Type Year
Pay Rate $56,000.00 - $91,000.00 /Year
Store Type IT & Technical
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Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-KS-Lake Quivira
AIC
(314) 523-1808
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Snapshot
AIC (part of ACS Group)
Company:
US-KS-Lake Quivira
Location:
Full-Time
Employment Type:
Year
Pay Type:
$56,000.00 - $91,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

AIC is looking for an experienced IT support/audio-visual technician to join our exciting team. This specific department is responsible for VIP Executive Support as well as AV, video conferencing and collaboration technology for the entire organization. The individual in this role will be responsible for providing best-in-class white glove IT support services for our C-suite located at the Kansas City Headquarters, as well as becoming a contributing member on the various audio-visual and video conferencing projects that we handle daily.

Job Duties and Responsibilities:

  • Provide White Glove Support for High Profile Executive Staff and Executive Admins.
  • Support and maintain AV technology in local conference room and collaboration spaces; routine maintenance, upkeep, repairs.
  • Create any and all Audio/Visual-related documentation
  • Design, develop and update training and knowledge base materials/documentation
  • Receive and respond to incoming tickets, calls, and/or e-mails regarding AV software/hardware problems
  • Troubleshoots and provides solutions for technical failure issues during conferencing and videoconferencing to allow for minimal downtime and continuity of the conference.
  • Contribute to global conference room and audio/video projects and workstreams as needed.
  • Ensure that all executive and EA technology needs are met daily. This includes their personal computing devices, tablets, mobiles phones or other. Must be able to effectively and professionally handle stressful situations
  • Assume ownership of all executive meeting spaces and ensure they are ready to use daily.
  • Support BU executive meetings and any technology associated with them.
  • Support critical meetings such as board of director meetings, earnings conference calls, town halls, client and investor meetings. These events may occur on or off prem.
  • Provide technical support to non-VIP end users when not doing VIP work.
  • Ability to work both independently and as a contributing member of a team on various projects as necessary.
  • Provide meeting support as assigned. Including mobile devices, computers, and access to resources
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

Education and Experience

  • Bachelor's degree or equivalent experience (e.g., 5 years' experience in an IT role) of providing AV/Desktop/Technical support to VIP staff in a corporate environment.
  • Proven, real world experience supporting the C-Suite in medium to large Enterprise.
  • Must possess the presentation, awareness and business acumen required to support C-level meetings and activities such as board of director meetings, earnings conference calls, town halls.
  • Exemplary customer service skills are a must. The ability to work with demanding customers and possession of strong organizational and prioritization skills to handle multiple demands at a time is critical.
  • Excellent problem solving and creative thinking skills are imperative for this role.
  • Excellent communication skills to interact with both technical and non-technical users, Executive Staff, high visibility clients and investors.
  • Excellent phone skills and email etiquette.
  • An eagerness to learn new technologies and keep growing must be apparent.
  • Must possess and demonstrate various technical skillsets in PC & MacBook, IOS, AV, VC and other technologies required to successfully support C-level meetings and BU activities such as:
  • Fundamental knowledge and troubleshooting skillset in conference room audio/video technology.
  • The ability to work live sound on a modern PA system with wireless mics, monitoring system, video display switching system, etc. highly desired.
  • Expert level experience with Dell and Lenovo Laptop Hardware.
  • Experience with Apple iOS software, iPad and iPhone devices.
  • Expert level experience with Apple hardware (MacBook Pro & Air) and associated operating systems.
  • Expert level experience with Windows 10 Operating Systems.
  • Expert level experience with Microsoft O365.
  • Expert level experience of WebEx, Skype, and Teams Collaboration tools.
  • Fundamental knowledge of Active Directory, Networking and Telecommunications concepts.
  • Expert level experience supporting and operating video conferencing endpoints from Cisco.
  • Strong electronic and mechanical aptitude for hardware installation and troubleshooting.

Knowledge, Skills and Abilities

  • Must be available to travel 25-50% of the the time (up to 1 week per month)
  • Technical problem-solving abilities, with keen attention to detail
  • Strong customer-service orientation with a focus on customer satisfaction
  • Able to be self-motivated and directed with the ability to effectively prioritize and execute
  • Able to demonstrate the highest degree of professionalism and integrity
  • Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
  • Able to build trust and promote collaborative solutions
  • Able to be flexible which includes being on call during off hours and weekends
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to communicate technical information to non-technical individuals
  • Tactful coaching skills
  • Must be able to read, write and speak English


Job Requirements

 
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Audio Visual IT Systems Analyst Apply now