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Building and System Engineering I.T. Specialist

Job Description

The Building and Systems Engineer (BaSE) IT Specialist installs, integrates and performs test scripts on plant floor technologies. He/She provides third level phone & field support. This position travels to facilities to install systems and evaluate performance to ensure, all requirements and standards have been met. The BaSE IT Specialist provides systems training and support during startups. He/She works in accordance with his/her supervisor to direct on site consultants and vendors. This position maintains complete and accurate site details (e.g., system compliance test results, system configurations, version control, training, etc.) in with departmental guidelines and standards.

Responsibilities and Duties

  • Works with project team members to fully understand business requirements
  • Utilizes technical skillset and available tools to analyze performance metrics to ensure performance and standards are adhered to
  • Dispatches and oversees the work of outside service vendors through physical inspections to ensure quality of work
  • Communicates regularly with outside contractors/ consultants to resolve any problems
  • Demonstrates the safe operation of plant floor technologies
  • Provides onsite system technical support training for local engineers, technicians and operators
  • Researches all available information and gathers data to analyze system issues and provide solutions
  • Documents and keeps management teams informed of all support related issues

Knowledge and Skills

  • Demonstrates basic knowledge of database design principles; identifies users’ requirements and needs with guidance from others; demonstrates a basic understanding of the importance of maintaining and updating databases
  • Demonstrates an understanding of the basic need for technical support in a business; demonstrates awareness of the primary uses of technology by business representatives, demonstrates a basic understanding of the systems of the enterprise
  • Demonstrates awareness of basic practices and standards in securing databases and computer platforms; shows understanding of potential security issues and concerns; assists in the implementation of security policies and procedures, including user log-on and authentication rules, as well as security breach escalation procedures; prepares status reports on security matters to aid in the development of security risk analysis scenarios and response procedures
  • Identifies the business problem that requires research; identifies sources of information that are relevant to a problem; reviews literature and data related to the research question; summarizes information from data sources
  • Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem
  • Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager
  • Demonstrates an understanding of basic project planning processes, including planning action items and resources
  • Communicates quality assurance methodology and explains desired outcomes of testing; identifies the steps in the project life cycle
  • Demonstrates a general understanding and use of grammatical rules; expresses ideas clearly and concisely; explains the relationship of effective writing to business objectives
  • Able to communicate designed and developed technology solutions and their desired outcome in general terms; expresses the importance of an effective implementation; develops implementation plans
  • Bachelor's Degree (or internationally comparable degree) - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Requirements

 

Job Snapshot

Location US-GA-Atlanta
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

UPS

What comes to mind when you think about UPS and technology? With more than $1 billion spent on technology initiatives each year, we do so much more than making sure each delivery arrives on time. Our teams develop powerful technology solutions necessary to keep our global operations running seamlessly. These products not only help our employees work more efficiently, but also support the needs of our business and individual customers. Learn More

Contact Information

US-GA-Atlanta
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Snapshot
UPS
Company:
US-GA-Atlanta
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

The Building and Systems Engineer (BaSE) IT Specialist installs, integrates and performs test scripts on plant floor technologies. He/She provides third level phone & field support. This position travels to facilities to install systems and evaluate performance to ensure, all requirements and standards have been met. The BaSE IT Specialist provides systems training and support during startups. He/She works in accordance with his/her supervisor to direct on site consultants and vendors. This position maintains complete and accurate site details (e.g., system compliance test results, system configurations, version control, training, etc.) in with departmental guidelines and standards.

Responsibilities and Duties

  • Works with project team members to fully understand business requirements
  • Utilizes technical skillset and available tools to analyze performance metrics to ensure performance and standards are adhered to
  • Dispatches and oversees the work of outside service vendors through physical inspections to ensure quality of work
  • Communicates regularly with outside contractors/ consultants to resolve any problems
  • Demonstrates the safe operation of plant floor technologies
  • Provides onsite system technical support training for local engineers, technicians and operators
  • Researches all available information and gathers data to analyze system issues and provide solutions
  • Documents and keeps management teams informed of all support related issues

Knowledge and Skills

  • Demonstrates basic knowledge of database design principles; identifies users’ requirements and needs with guidance from others; demonstrates a basic understanding of the importance of maintaining and updating databases
  • Demonstrates an understanding of the basic need for technical support in a business; demonstrates awareness of the primary uses of technology by business representatives, demonstrates a basic understanding of the systems of the enterprise
  • Demonstrates awareness of basic practices and standards in securing databases and computer platforms; shows understanding of potential security issues and concerns; assists in the implementation of security policies and procedures, including user log-on and authentication rules, as well as security breach escalation procedures; prepares status reports on security matters to aid in the development of security risk analysis scenarios and response procedures
  • Identifies the business problem that requires research; identifies sources of information that are relevant to a problem; reviews literature and data related to the research question; summarizes information from data sources
  • Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem
  • Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager
  • Demonstrates an understanding of basic project planning processes, including planning action items and resources
  • Communicates quality assurance methodology and explains desired outcomes of testing; identifies the steps in the project life cycle
  • Demonstrates a general understanding and use of grammatical rules; expresses ideas clearly and concisely; explains the relationship of effective writing to business objectives
  • Able to communicate designed and developed technology solutions and their desired outcome in general terms; expresses the importance of an effective implementation; develops implementation plans
  • Bachelor's Degree (or internationally comparable degree) - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Requirements

 
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