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Business Analyst

Job Description

Stefanini Group is looking for a Business Analyst for a globally recognized automotive company based in Michigan.

Position Description:

  • Be a part of the Fulfillment Team in Collaboration Services by delivering IP Telephony and Analog Telephony
  • This position will report to the Collaboration Services Fulfillment Supervisor
  • Responsibilities include but are not limited to:

  • Meet with customers, suppliers and Collaboration Services Product teams to gather and evaluate requirements for projects
  • Create and improve team processes, run books and educational materials
  • Update and maintain the Fulfillment Team's customer facing Share Point site
  • Reduce dependency on legacy Centrex and POTS technology by working with our internal customers and telecommunications suppliers
  • Manage the inventory of various Cisco IP Phones, ATA''s, voice gateways, etc.
  • Maintain and prepare Cisco lease equipment for return
  • Maintain the IT Connect fulfillment queues for Collaboration Services

  • Job Requirements

    Basic Qualifications/Skills:

  • Self-motivated and a strong can do attitude with a willingness to learn, understand, adopt, and manage multiple concurrent projects with little day-to-day oversight
  • Financial reporting experience to document cost saves
  • Outstanding MS Excel and SharePoint skills
  • Recognize problems/issues and take ownership of them to resolve them within established SLAs
  • Excellent project management skills with an ability to plan and implement tasks
  • Experience working with global teams
  • Familiarity with Agile Methodologies (Scrum/Kanban) and tools
  • Supplier Relationship experience

  • Experience Preferred:

  • Understanding of telecommunications (POTS/Centrex voice lines) and Voice over IP (VoIP). Understanding of Cisco Unified Communications Manager (call routing, voice mail, digital and analog telephone systems, etc.)
  • Experience with secondary Microsoft Tools (Visio, Access, Project, etc.)
  • Education Required:

    Bachelor's Degree in Business or IT

    Who We Are

    The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 Company.

    Job Snapshot

    Location US-MI-Dearborn
    Employment Type Full-Time
    Pay Type Year
    Pay Rate $70,000.00 - $75,000.00 /Year
    Store Type Other, IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-MI-Dearborn
    Albert Dela Cruz
    (248) 213-3647
    Snapshot
    Stefanini
    Company:
    US-MI-Dearborn
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    $70,000.00 - $75,000.00 /Year
    Pay Rate:
    Other, IT & Technical
    Store Type:

    Job Description

    Stefanini Group is looking for a Business Analyst for a globally recognized automotive company based in Michigan.

    Position Description:

  • Be a part of the Fulfillment Team in Collaboration Services by delivering IP Telephony and Analog Telephony
  • This position will report to the Collaboration Services Fulfillment Supervisor
  • Responsibilities include but are not limited to:

  • Meet with customers, suppliers and Collaboration Services Product teams to gather and evaluate requirements for projects
  • Create and improve team processes, run books and educational materials
  • Update and maintain the Fulfillment Team's customer facing Share Point site
  • Reduce dependency on legacy Centrex and POTS technology by working with our internal customers and telecommunications suppliers
  • Manage the inventory of various Cisco IP Phones, ATA''s, voice gateways, etc.
  • Maintain and prepare Cisco lease equipment for return
  • Maintain the IT Connect fulfillment queues for Collaboration Services

  • Job Requirements

    Basic Qualifications/Skills:

  • Self-motivated and a strong can do attitude with a willingness to learn, understand, adopt, and manage multiple concurrent projects with little day-to-day oversight
  • Financial reporting experience to document cost saves
  • Outstanding MS Excel and SharePoint skills
  • Recognize problems/issues and take ownership of them to resolve them within established SLAs
  • Excellent project management skills with an ability to plan and implement tasks
  • Experience working with global teams
  • Familiarity with Agile Methodologies (Scrum/Kanban) and tools
  • Supplier Relationship experience

  • Experience Preferred:

  • Understanding of telecommunications (POTS/Centrex voice lines) and Voice over IP (VoIP). Understanding of Cisco Unified Communications Manager (call routing, voice mail, digital and analog telephone systems, etc.)
  • Experience with secondary Microsoft Tools (Visio, Access, Project, etc.)
  • Education Required:

    Bachelor's Degree in Business or IT

    Who We Are

    The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 Company.

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