Stefanini Group is looking for a Business Analyst for a globally recognized automotive company based in Michigan.
Position Description:Be a part of the Fulfillment Team in Collaboration Services by delivering IP Telephony and Analog TelephonyThis position will report to the Collaboration Services Fulfillment Supervisor
Responsibilities include but are not limited to:Meet with customers, suppliers and Collaboration Services Product teams to gather and evaluate requirements for projectsCreate and improve team processes, run books and educational materialsUpdate and maintain the Fulfillment Team's customer facing Share Point siteReduce dependency on legacy Centrex and POTS technology by working with our internal customers and telecommunications suppliersManage the inventory of various Cisco IP Phones, ATA''s, voice gateways, etc.Maintain and prepare Cisco lease equipment for returnMaintain the IT Connect fulfillment queues for Collaboration Services
Basic Qualifications/Skills:Self-motivated and a strong can do attitude with a willingness to learn, understand, adopt, and manage multiple concurrent projects with little day-to-day oversightFinancial reporting experience to document cost savesOutstanding MS Excel and SharePoint skillsRecognize problems/issues and take ownership of them to resolve them within established SLAsExcellent project management skills with an ability to plan and implement tasksExperience working with global teamsFamiliarity with Agile Methodologies (Scrum/Kanban) and toolsSupplier Relationship experience
Experience Preferred:Understanding of telecommunications (POTS/Centrex voice lines) and Voice over IP (VoIP). Understanding of Cisco Unified Communications Manager (call routing, voice mail, digital and analog telephone systems, etc.)Experience with secondary Microsoft Tools (Visio, Access, Project, etc.)
Bachelor's Degree in Business or IT
Who We Are
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 Company.
$70,000.00 - $75,000.00 /Year
Other, IT & Technical