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Business Analyst

Job Description

An Ideal resource for this position would be someone that has IT background, familiar with MDM solutions that are used on mobile devices, familiar with how laptops, tablets, phones are setup and configured but also a person that has a background on Quality, past focus on operational aspects - volumes, backlog monitoring, incident and request fulfillment

Job Requirements

  • Conduct New hire trainings for new team members on Level 1 Team or Provisioning Team
  • Maintain KB for all provisioning related articles, create new ones as per each project evolution
  • Quality Monitoring of the Provisioning Team and feedback facilitation
  • Provisioning SLA monitoring and reporting
  • Participate in the Client meetings
  • Proactive reporting of the issues, risks identified during the quality monitoring towards the Provisioning Supervisor
  • Provide evidence for Audit requirements
  • Provisioning activity for monthly invoice
  • Governance (operational customer governance along with SM - Mandatory, internal governance between Delivery in Support and Provisioning Team); Prepares governance content for the Provisioning Supervisor
  • Acts as an escalation point in the absence of the Provisioning Supervisor
  • Liaison on operational aspects between Helpdesk and Provisioning
  • Participate alongside the SM in the creation of Solution Design Workbook for Provisioning side of the service
  • Act as a point of contact for the Service Managers from an operational aspect
  • Job Snapshot

    Location US-MI-Southfield
    Employment Type Full-Time
    Pay Type Year
    Pay Rate N/A
    Store Type IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-MI-Southfield
    Gabriel Angelo Ng
    Snapshot
    Stefanini
    Company:
    US-MI-Southfield
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    N/A
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    An Ideal resource for this position would be someone that has IT background, familiar with MDM solutions that are used on mobile devices, familiar with how laptops, tablets, phones are setup and configured but also a person that has a background on Quality, past focus on operational aspects - volumes, backlog monitoring, incident and request fulfillment

    Job Requirements

  • Conduct New hire trainings for new team members on Level 1 Team or Provisioning Team
  • Maintain KB for all provisioning related articles, create new ones as per each project evolution
  • Quality Monitoring of the Provisioning Team and feedback facilitation
  • Provisioning SLA monitoring and reporting
  • Participate in the Client meetings
  • Proactive reporting of the issues, risks identified during the quality monitoring towards the Provisioning Supervisor
  • Provide evidence for Audit requirements
  • Provisioning activity for monthly invoice
  • Governance (operational customer governance along with SM - Mandatory, internal governance between Delivery in Support and Provisioning Team); Prepares governance content for the Provisioning Supervisor
  • Acts as an escalation point in the absence of the Provisioning Supervisor
  • Liaison on operational aspects between Helpdesk and Provisioning
  • Participate alongside the SM in the creation of Solution Design Workbook for Provisioning side of the service
  • Act as a point of contact for the Service Managers from an operational aspect
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    Business Analyst Apply now