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Business Analyst

Job Description

Business Analyst

The Intersect Group is seeking a Business Analyst for our client in Richardson, Texas. The Business Analyst will have strong business, analytical, technical, and integration experience.

Responsibilities

  • Provide advice and subject matter expertise in identifying, researching, resolving, and negotiating resolution issues associated with customer experience and survey analysis and application maintenance activities to fix and design appropriate processes
  • Provide subject matter expertise for internal/external communications, training, new systems, operational support and process improvement efforts on customer experience and voice of the customer technology platforms
  • Work cross functionally with Customer Engagement, Distribution Operations, Information Technology, Rates and Regulatory and Outsourced Technology partners to implement integrated business strategies and processes
  • Lead and maintain efforts for capturing customer feedback through multiple channels/efforts and assists in analyzing and communicating results across client
  • Lead cross functional coordination and communication activities for customer experience initiatives and customer satisfaction surveys/results
  • Lead project management efforts for Customer Experience and Voice of the Customer programs of work
  • Maintain close contact with vendors to resolve system issues, identify and implement workarounds/process changes, and obtain updates for regular monthly and quarterly vendor performance reviews with client management
  • Monitor and evaluate vendor performance against desired service levels and regulatory requirements and assists in performance improvement

Requirements

  • Bachelor's degree in business administration or Management, Finance, Computer Science or related fields is preferred
  • 2+ years of experience working as a Functional, Data or Business Analyst
  • 2+ years of experience in Access, Excel (Advanced), Visio, and MS Project, MS Office
  • 2+ years of customer interfacing experience - meeting facilitation and presentation
  • 2+ years of process development experience
  • Position requires collaboration skills and the ability to interact and collaborate with other teams including application development, testing, operations, security and compliance and project management office, as well as functional stakeholders and external vendors
  • Ability to communicate all aspects of the job requirements, including the creation of formal documentation with Microsoft Office
  • Demonstrate a sense of urgency in completing tasks and resolving issues in order to deliver quality projects on time and within budget
  • The Business Analyst will have strong problem solving, time management and organizational skills

Interested candidates please send resume in Word format to Please reference job code 74661 when responding to this ad.


The Intersect Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Intersect Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Requirements

 

Job Snapshot

Location US-TX-Richardson
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

The Intersect Group

At The Intersect Group, our talent is creating results. We live to help our community by connecting top talent with leading companies that need their help. Candidates and clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. We’re a multiple ‘Best Places to Work’ award winner, have had stellar growth and 80% of Glassdoor ratings say they would recommend us to a friend! Learn More

Contact Information

US-TX-Richardson
Snapshot
The Intersect Group
Company:
US-TX-Richardson
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Business Analyst

The Intersect Group is seeking a Business Analyst for our client in Richardson, Texas. The Business Analyst will have strong business, analytical, technical, and integration experience.

Responsibilities

  • Provide advice and subject matter expertise in identifying, researching, resolving, and negotiating resolution issues associated with customer experience and survey analysis and application maintenance activities to fix and design appropriate processes
  • Provide subject matter expertise for internal/external communications, training, new systems, operational support and process improvement efforts on customer experience and voice of the customer technology platforms
  • Work cross functionally with Customer Engagement, Distribution Operations, Information Technology, Rates and Regulatory and Outsourced Technology partners to implement integrated business strategies and processes
  • Lead and maintain efforts for capturing customer feedback through multiple channels/efforts and assists in analyzing and communicating results across client
  • Lead cross functional coordination and communication activities for customer experience initiatives and customer satisfaction surveys/results
  • Lead project management efforts for Customer Experience and Voice of the Customer programs of work
  • Maintain close contact with vendors to resolve system issues, identify and implement workarounds/process changes, and obtain updates for regular monthly and quarterly vendor performance reviews with client management
  • Monitor and evaluate vendor performance against desired service levels and regulatory requirements and assists in performance improvement

Requirements

  • Bachelor's degree in business administration or Management, Finance, Computer Science or related fields is preferred
  • 2+ years of experience working as a Functional, Data or Business Analyst
  • 2+ years of experience in Access, Excel (Advanced), Visio, and MS Project, MS Office
  • 2+ years of customer interfacing experience - meeting facilitation and presentation
  • 2+ years of process development experience
  • Position requires collaboration skills and the ability to interact and collaborate with other teams including application development, testing, operations, security and compliance and project management office, as well as functional stakeholders and external vendors
  • Ability to communicate all aspects of the job requirements, including the creation of formal documentation with Microsoft Office
  • Demonstrate a sense of urgency in completing tasks and resolving issues in order to deliver quality projects on time and within budget
  • The Business Analyst will have strong problem solving, time management and organizational skills

Interested candidates please send resume in Word format to Please reference job code 74661 when responding to this ad.


The Intersect Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Intersect Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Requirements

 
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Business Analyst Apply now