Our customer, in Rochester, NY, is seeking a Business Analyst to join their team for a 9-12 month long contract.
During the first phase of the project the Business Analyst will be responsible for delivering requirements around the current state of the resolution process. These requirements will largely be workflows with some accompanying verbiage. The requirements will be used by the customer's vendor partner to set up the new system. The second phase will involve identifying the type and ownership of service requests. Ownership identification will include understanding who must approve requested changes and who is responsible for executing the change. This phase is also likely to rely on process flows as a critical part of the requirements documentation.
Candidates must have at least 5 years of experience as a Business Analyst. Previous Agile experience and writing user stories is also required for this role. Experience eliciting requirements from a variety of stakeholders as well as experience working with a project team to manage the requirements through the life cycle of the project is also needed.
Candidates must sit on-site in Rochester, NY.
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