Business Operations Analyst
BCforward, a minority-owned IT consulting and staffing firm, has an opportunity for a Business Operations Analyst (Help Desk/Call Center) to work on a contract basis with our client located in the St. Louis, MO area.
Agents provide mortgage staff with solutions related to navigation of mortgage applications ongoing defect fix releases product guidelines system outages hardware/software issues password resets and login issues. Solutions may be associated with procedures data entry in mortgage applications system performance times loan maintenance training needs or guiding the user to the appropriate specialized team for answers. Requests for assistance may be presented via incoming phone calls shared e-mail box and pager. Staff also represents the User Support team on various projects future enhancements and tracks issues during production system updates. Agents will be assisting internal customers via phone requests the majority of the time.
2 or more years of experience in the following are required:
- Call Center/Help Desk experience,
- Enhanced Computer Skills (adding printers, understanding IE settings, Intermediate Excel and Word),,
- Mortgage experience,
- An analytical mindset with attention to detail,
- Ability to multitask and prioritize requests,
- Mortgage Loan origination experience is highly desired
Interested candidates please send resume in Word format Please reference job code 96740 when responding to this ad.