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Business Solutions Analyst, Technology

Job Description

Ref ID: 00420-0011221108

Classification: Business Analyst

Compensation: $100000.00 to $120000.00 yearly

-

Our Business Intelligence and Research Operations Analyst is directly responsible for analytics, processes, and systems. This includes the team’s global CRM, business intelligence tools and ongoing assessment of processes and workflows.


Whether it’s reporting executive level talent movement, providing quarterly placement metrics or improving our processes and systems, your work will be crucial in ensuring that we are proactive and responsive to executive talent trends within and beyond the media industry.


This role is directly responsible for our global CRM as well as all executive talent reports and metrics for Executive Search and Research



  • Serve as the CRM steward and subject matter expert (e.g. Encore, Invenias, Avature, FileFinder, Taleo, Salesforce, Greenhouse, Bullhorn, BrassRing, etc.), overseeing day-to-day operations and ongoing projects related to system processes and improvements for the global team (US, London, Singapore)

  • Own regular reporting activities, i.e., quarterly, annual, as well as ad hoc requests as needed • Develop and maintain reports, dashboards, and other key metrics providing Search data, activity, and analysis (e.g., cost savings, internal mobility, diversity), including the creation of charts or other visualizations using Tableau or other business intelligence platform

  • Review all system data for accuracy and completeness; perform quality assurance inspections of user data, reports and deliverables; and build and maintain database search records • Proactively identify opportunities for efficiencies to encourage more consistent end user adoption

  • Participate in user trainings and develop/maintain training materials, research materials, and process guidelines

  • Manage system user requests and issue resolution

  • Act as the primary liaison with the CRM account management team

  • Assess, streamline, and formalize best practice processes and procedures for the team; identify data and process integrity issues and implement solutions

  • Serve as the primary point person for CRM and other research and executive search vendors • Partner and/or participate in select research-only projects and/or deliverables as appropriate


EXPERIENCE AND SKILLS



  • 3 – 5 years of experience working with various stakeholders in a complex organization and/or in a highly analytical role

  • Highly proficient in Excel (pivot tables, etc.); experience with business intelligence and analytics tools is extremely desirable (Tableau, Looker, Domo, Business Objects, etc.)

  • Highly detail-driven with excellent problem-solving skills and attention to accuracy

  • Naturally curious and collaborative, with a “roll-up your sleeves” mentality to partner with the team and get the job done

  • Thrives as part of a team and comfortable with a dynam

Job Requirements

- CRM experience preferred

- KPI Reporting experience desired

- Salesforce.com experience

- SQL experience preferred

- Deep understanding of SQL

- 3+ years of related experience

- Mindful consideration of usability and application performance considerations

- Solid grasp of developing requirements and product specifications for new or existing applications

- Experience integrating with API backends

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-CA-Foster City
Employment Type Full-Time
Pay Type Year
Pay Rate $100,000.00 - $120,000.00 /Year
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-CA-Foster City
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Snapshot
Robert Half Technology
Company:
US-CA-Foster City
Location:
Full-Time
Employment Type:
Year
Pay Type:
$100,000.00 - $120,000.00 /Year
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 00420-0011221108

Classification: Business Analyst

Compensation: $100000.00 to $120000.00 yearly

-

Our Business Intelligence and Research Operations Analyst is directly responsible for analytics, processes, and systems. This includes the team’s global CRM, business intelligence tools and ongoing assessment of processes and workflows.


Whether it’s reporting executive level talent movement, providing quarterly placement metrics or improving our processes and systems, your work will be crucial in ensuring that we are proactive and responsive to executive talent trends within and beyond the media industry.


This role is directly responsible for our global CRM as well as all executive talent reports and metrics for Executive Search and Research



  • Serve as the CRM steward and subject matter expert (e.g. Encore, Invenias, Avature, FileFinder, Taleo, Salesforce, Greenhouse, Bullhorn, BrassRing, etc.), overseeing day-to-day operations and ongoing projects related to system processes and improvements for the global team (US, London, Singapore)

  • Own regular reporting activities, i.e., quarterly, annual, as well as ad hoc requests as needed • Develop and maintain reports, dashboards, and other key metrics providing Search data, activity, and analysis (e.g., cost savings, internal mobility, diversity), including the creation of charts or other visualizations using Tableau or other business intelligence platform

  • Review all system data for accuracy and completeness; perform quality assurance inspections of user data, reports and deliverables; and build and maintain database search records • Proactively identify opportunities for efficiencies to encourage more consistent end user adoption

  • Participate in user trainings and develop/maintain training materials, research materials, and process guidelines

  • Manage system user requests and issue resolution

  • Act as the primary liaison with the CRM account management team

  • Assess, streamline, and formalize best practice processes and procedures for the team; identify data and process integrity issues and implement solutions

  • Serve as the primary point person for CRM and other research and executive search vendors • Partner and/or participate in select research-only projects and/or deliverables as appropriate


EXPERIENCE AND SKILLS



  • 3 – 5 years of experience working with various stakeholders in a complex organization and/or in a highly analytical role

  • Highly proficient in Excel (pivot tables, etc.); experience with business intelligence and analytics tools is extremely desirable (Tableau, Looker, Domo, Business Objects, etc.)

  • Highly detail-driven with excellent problem-solving skills and attention to accuracy

  • Naturally curious and collaborative, with a “roll-up your sleeves” mentality to partner with the team and get the job done

  • Thrives as part of a team and comfortable with a dynam

Job Requirements

- CRM experience preferred

- KPI Reporting experience desired

- Salesforce.com experience

- SQL experience preferred

- Deep understanding of SQL

- 3+ years of related experience

- Mindful consideration of usability and application performance considerations

- Solid grasp of developing requirements and product specifications for new or existing applications

- Experience integrating with API backends

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Business Solutions Analyst, Technology Apply now