INFORMATION TECHNOLOGY BUSINESS SYSTEMS ANALYST
Under general supervision, this individual would perform business process and system design analysis; and provides systems support for automated business applications by serving as a liaison between the business end-users and application developers. This position would support the electronic crash reporting systems and new system training.
- Qualified applicants will have a Bachelor's degree or Technical degree in the analysis of business processes (or equivalent combination of education and minimum 2+ years as a Business Systems Analyst).
Must possess experience with the following Business Analyst activities:
- Proven working experience in IT Business Analytics
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Microsoft Office
- Conducting or participating in stakeholder meetings
- Extremely detail-oriented
- Perform analysis and document process flows.
- Capture business requirements and assist with design and development.
- Must be able to perform Process Flow Analysis of existing systems/applications.
- Strong verbal and written communication skills
- Candidate must work onsite
- Regular and reliable attendance is required
- Experience with all aspects of IT Business Analytics.
- Experience with Agile development utilizing SCRUM.
- Experience working with Developers and end-users is a plus.
- Perform or assist with testing as needed.
- Experience with Web Services and Windows Services.
- Experience using Microsoft SQL Server
- Experience using COBOL, CICS, and DB2 Z/OS.
- Experience supporting Department of Transportation / Highway Safety / Traffic Safety
- Experience in Hyland OnBase software
- Experience in Lexis Nexis' Law Enforcement reporting software suite
- Experience in SQL coding
EXAMPLES OF WORK:
- Assist the Business Analyst and Support unit in Law Enforcement Model Minimum Uniform Crash Criteria Version 5 crash reporting training
- Serve as the point of contact for law enforcement and the general public for crash reporting software
- Document issues within the software
- Forward higher-level problems to appropriate support staff
- Perform general/basic database management tasks such as export and joining of tables and work with the program's designated/assigned Database Administrator for the daily operation of vehicle crash data request.
- Troubleshoot and support vehicle crash reporting software used by statewide law enforcement
- Troubleshoot and support vehicle crash reporting software used by the general public
- Perform system testing
- Analyze and document crash reporting software errors and recommend solutions
- Provide technical assistance to the general public and law enforcement on crash reporting software
- Actively participate in system user groups and workgroup meetings.
- Consult with management to ensure agreement on system principles.
- Analyzes business processes.
- Document existing business processes and proposed modified business processes.
- Documents appropriate business rules, policies, and standards.
- Communicates with application developers about the business requirements and to develop business process solutions.
- Provide technical instruction/assistance on how to use automated application(s).
- Investigates reported system malfunctions and document findings (solve user errors).
- Communicates with appropriate staff on identified malfunctions.
- Provides training to end-users.
- Strategizes with end-users and application developers to find software application solutions to business needs.
- Documents business system operation/functions and proposed changes/modifications.
- Participates in system analysis and design.
- Performs system testing.
08/10/2020 - 08/10/2021