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CSR 1

Ascent Services Group

Job Description

Job ID # DDC-491
Title: Customer Service Representative I
Location: Rancho Cordova, CA (Starts Remote)
Job Type: 3+ Month (Possible Contract-to-Hire)
**Must be able to start on 12/15**
 
Overview:
  • Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers.
  • Communicate basic eligibility, benefits, and claim status.
  • Forward specific inquiries as directed for priority resolution.
  • Document each customer encounter or resolution in appropriate computer tracking system.
  • Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.
  • Identify reports and document system discrepancies.
  • Accurately complete online/hardcopy forms and route to appropriate department.
  • Meet and maintain production standards, counts, and inquiry response turnaround times.
  • Provide support to other departments as directed. Perform miscellaneous duties as assigned and participate in training programs.
Required Skills:
  • One-year customer service experience within a call center or with related heavy customer contact experience (i.e. hospitality, retail, food industry)
  • Ability to pass CSR I test (Harver Test)
  • High school graduate with diploma or equivalent
  • Ability to handle constant customer contact/forced workflow distribution
  • Interpersonal and communications skills to work effectively with all levels of staff.
  • Strong organizational/time management skills and multi-tasking abilities.
  • Ability to prioritize and follow through.
  • Ability to maintain confidentiality
  • Ability to respond quickly and accurately to inquiries.
  • Ability to continuously meet / exceed department standards
  • Ability to adapt to a changing environment.
  • Ability to perform basic mathematical calculations
  • Ability to absorb and retain detailed information
  • Ability to apply reason to evaluate and respond to the needs of each contact
  • Detail-oriented; flexibility and creativity. Knowledge of policies, procedures and guidelines
  • Must be able to work regular overtime as required
  • Ability to maintain regular/consistent attendance, punctuality and adhere to scheduled shifts
  • PC skills to include basic knowledge of Windows and keyboarding skills to effectively handle inquiries
  • Ability to work at a computer up to 7 hours a day. Ability to sit or stand 7.5 hours per day.
  • Regularly required to sit for long periods of time, and occasionally stand and walk.
  • Ability to hear voice communications
  • Close visual acuity required to read information on computer screens and written documents
  • Ability to professionally represent Delta by clearly communicating to our customers in written form
  • Ability to speak and understand English clearly to communicate with external/internal customer
  • Ability to respond to requests by customers in a professional and positive manner always, including emotional interactions
 
Requirements:
To Successfully work from Home:
  • Must haves: Quiet designated working space, WIFI/High speed internet, Smart phone, laptop/desktop (no MAC or Chrome books), Windows 8 or 10, 2 USB ports, Google Chrome 23 or higher &/or Internet Explorer 7.0 or Higher.
  • During Training: Remote during Training period (3-4 weeks - Attendance is mandatory during training).
  • After training: it will be expected to work onsite for a 60-day period. If the metrics are met an invite to return to working from home will be given. Metrics must be maintained to continue working from home.

Job Requirements

 
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Job Snapshot

Location US-CA-Rancho Cordova
Employment Type Contract to Hire
Pay Type Hour
Pay Rate $14.00 - $15.00 /Hour
Store Type Other

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-CA-Rancho Cordova
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
$14.00 - $15.00 /Hour
Pay Rate:
Other
Store Type:

Job Description

Job ID # DDC-491
Title: Customer Service Representative I
Location: Rancho Cordova, CA (Starts Remote)
Job Type: 3+ Month (Possible Contract-to-Hire)
**Must be able to start on 12/15**
 
Overview:
  • Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers.
  • Communicate basic eligibility, benefits, and claim status.
  • Forward specific inquiries as directed for priority resolution.
  • Document each customer encounter or resolution in appropriate computer tracking system.
  • Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.
  • Identify reports and document system discrepancies.
  • Accurately complete online/hardcopy forms and route to appropriate department.
  • Meet and maintain production standards, counts, and inquiry response turnaround times.
  • Provide support to other departments as directed. Perform miscellaneous duties as assigned and participate in training programs.
Required Skills:
  • One-year customer service experience within a call center or with related heavy customer contact experience (i.e. hospitality, retail, food industry)
  • Ability to pass CSR I test (Harver Test)
  • High school graduate with diploma or equivalent
  • Ability to handle constant customer contact/forced workflow distribution
  • Interpersonal and communications skills to work effectively with all levels of staff.
  • Strong organizational/time management skills and multi-tasking abilities.
  • Ability to prioritize and follow through.
  • Ability to maintain confidentiality
  • Ability to respond quickly and accurately to inquiries.
  • Ability to continuously meet / exceed department standards
  • Ability to adapt to a changing environment.
  • Ability to perform basic mathematical calculations
  • Ability to absorb and retain detailed information
  • Ability to apply reason to evaluate and respond to the needs of each contact
  • Detail-oriented; flexibility and creativity. Knowledge of policies, procedures and guidelines
  • Must be able to work regular overtime as required
  • Ability to maintain regular/consistent attendance, punctuality and adhere to scheduled shifts
  • PC skills to include basic knowledge of Windows and keyboarding skills to effectively handle inquiries
  • Ability to work at a computer up to 7 hours a day. Ability to sit or stand 7.5 hours per day.
  • Regularly required to sit for long periods of time, and occasionally stand and walk.
  • Ability to hear voice communications
  • Close visual acuity required to read information on computer screens and written documents
  • Ability to professionally represent Delta by clearly communicating to our customers in written form
  • Ability to speak and understand English clearly to communicate with external/internal customer
  • Ability to respond to requests by customers in a professional and positive manner always, including emotional interactions
 
Requirements:
To Successfully work from Home:
  • Must haves: Quiet designated working space, WIFI/High speed internet, Smart phone, laptop/desktop (no MAC or Chrome books), Windows 8 or 10, 2 USB ports, Google Chrome 23 or higher &/or Internet Explorer 7.0 or Higher.
  • During Training: Remote during Training period (3-4 weeks - Attendance is mandatory during training).
  • After training: it will be expected to work onsite for a 60-day period. If the metrics are met an invite to return to working from home will be given. Metrics must be maintained to continue working from home.

Job Requirements

 
CSR 1 Apply now