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Cisco Unified Communications Engineer

Job Description

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.



WHAT YOU WILL BE DOING

  • Administration of Cisco Voice Applications and third party tools
  • Monitor communication server clusters to ensure peak performance
  • Troubleshoot, analyze, and resolve system outages and trouble tickets
  • Provide capacity, performance, uptime and security reporting  
  • Maintain up-to-date documentation of system design, operation and procedure manuals
  • Assist with project implementations and other tasks as requested
  • Participate in rotating on-call coverage or emergency response as needed
  • Provide in-person training and support to team members
  • Mentor other telecom team members

Job Requirements



WHAT WE NEED FROM YOU

Required:

  • 7+ years of experience in the administration of Cisco Unified Communication systems, specifically:
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • UCCX
  • CUBE/Gateway troubleshooting experience

  • Experience supporting call recording applications
  • Vendor Relationship Management

  • Ability to communicate effectively with leadership, team members and clients
  • On-site attendance Monday-Friday, 9AM-6PM

Preferred:

  • Experience with VMware servers
  • Experience with Cisco Jabber
  • e911 experience
  • CCNP Collaboration certification
  • BS or BA degree in networking, telecommunications or information systems
  • Experience with WebEx administration and troubleshooting


 

About Peer Solutions Group, Inc.

Peer Solutions Group, a full-service, Minority Certified (MBE) IT Services company founded by professionals with hands on experience in Staffing, Recruiting, Project Management, Technology and Consulting. Since the past 10+ years, we have helped our customers strengthen their competitive advantage, reduce operational costs, and improve efficiency by providing our Personalized Effective Efficient Reliable services with integrity, intellectual growth, quality, respect and positive thinking. Our core capabilities include but are not limited to:

  • Project Management Consulting
  • Business Process Analysis and Re-engineering
  • Custom Application Development/Programming
  • Cyber Security Consulting
  • IT Staffing

Peer Solutions Group is an Equal Opportunity Employer and is committed to providing the right opportunities for the right people. We have a culture of entrepreneurship and innovation where our employees can make a difference. We are looking for like-minded, dynamic individuals to come and join our rapidly expanding team.

Job Snapshot

Location US-MI-Farmington Hills
Employment Type Contract to Hire
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

Peer Solutions Group, Inc

Peer Solutions Group is a full service IT Consulting Company founded by professionals with hands on experience in Staffing, Recruiting, Project Management, Technology and Consulting. Our specialized services and solutions include but are not limited to: 1. IT Staffing 2. Contract Recruiting 3. Project Management Consulting 4. Business Process Analysis and Re-engineering 5. Custom Application Development/Programming 6. Cyber Security Consulting Learn More

Contact Information

US-MI-Farmington Hills
Snapshot
Peer Solutions Group, Inc
Company:
US-MI-Farmington Hills
Location:
Contract to Hire
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.



WHAT YOU WILL BE DOING

  • Administration of Cisco Voice Applications and third party tools
  • Monitor communication server clusters to ensure peak performance
  • Troubleshoot, analyze, and resolve system outages and trouble tickets
  • Provide capacity, performance, uptime and security reporting  
  • Maintain up-to-date documentation of system design, operation and procedure manuals
  • Assist with project implementations and other tasks as requested
  • Participate in rotating on-call coverage or emergency response as needed
  • Provide in-person training and support to team members
  • Mentor other telecom team members

Job Requirements



WHAT WE NEED FROM YOU

Required:

  • 7+ years of experience in the administration of Cisco Unified Communication systems, specifically:
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • UCCX
  • CUBE/Gateway troubleshooting experience

  • Experience supporting call recording applications
  • Vendor Relationship Management

  • Ability to communicate effectively with leadership, team members and clients
  • On-site attendance Monday-Friday, 9AM-6PM

Preferred:

  • Experience with VMware servers
  • Experience with Cisco Jabber
  • e911 experience
  • CCNP Collaboration certification
  • BS or BA degree in networking, telecommunications or information systems
  • Experience with WebEx administration and troubleshooting


 

About Peer Solutions Group, Inc.

Peer Solutions Group, a full-service, Minority Certified (MBE) IT Services company founded by professionals with hands on experience in Staffing, Recruiting, Project Management, Technology and Consulting. Since the past 10+ years, we have helped our customers strengthen their competitive advantage, reduce operational costs, and improve efficiency by providing our Personalized Effective Efficient Reliable services with integrity, intellectual growth, quality, respect and positive thinking. Our core capabilities include but are not limited to:

  • Project Management Consulting
  • Business Process Analysis and Re-engineering
  • Custom Application Development/Programming
  • Cyber Security Consulting
  • IT Staffing

Peer Solutions Group is an Equal Opportunity Employer and is committed to providing the right opportunities for the right people. We have a culture of entrepreneurship and innovation where our employees can make a difference. We are looking for like-minded, dynamic individuals to come and join our rapidly expanding team.

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Cisco Unified Communications Engineer Apply now