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Cloud Support Engineer I

Job Description

Cloud Support Engineer I

ASM Research

US CITIZENSHIP REQUIRED | TS/SCI REQUIRED

ROLE AND RESPONSIBILITIES

The Cloud Support Engineer candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:
* Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
* Troubleshoot system issues using diagnostic tools like netmon, windbg, and custom application tools; Review system logs to identify and mitigate system issues
* Leverage knowledge base to help troubleshoot, identify and resolve system issues; Update knowledge base troubleshooting guides and lessons learned, as required
* Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
* Document system issues resulting in system outages and coordinate change through change management processes
* Support collaboration across operations, development teams and external partners; Support 'tiger team' calls to streamline knowledge sharing and timely resolution of system issues
* Monitor solution performance according to client specification and SLAs, escalate as needed

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • 2 years operations experience providing application/infrastructure support
  • 1 years performing system administration support (Windows / Linux) Interpersonal, problem solving, organizational, and multi-tasking skills
  • Ability to communicate effectively verbally and in writing
  • Shift work required - shifts 8-4:30, 4-12:30, and midnight to 8:30
  • Willingness to obtain and maintain a Full Scope Polygraph

PREFERRED SKILLS:

  • Bachelor of Science in CS, or other technical discipline is preferred
  • Experience supporting Azure/AWS cloud environments and tools

#cjpost

Job Requirements

 

Job Snapshot

Location US-WA-Redmond
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other, IT & Technical
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Company Overview

ASM Research

ASM Research, an Accenture Federal Services Company, provides end-to-end application solutions that address the big data challenges of mission-critical business functions. We are recognized for supporting federal priorities for military readiness and strong national defense, harnessing the power of technology to transform healthcare management and delivery, and protecting the integrity and confidentiality of our clients data. Learn More

Contact Information

US-WA-Redmond
ASM Research
Snapshot
ASM Research
Company:
US-WA-Redmond
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Cloud Support Engineer I

ASM Research

US CITIZENSHIP REQUIRED | TS/SCI REQUIRED

ROLE AND RESPONSIBILITIES

The Cloud Support Engineer candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:
* Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
* Troubleshoot system issues using diagnostic tools like netmon, windbg, and custom application tools; Review system logs to identify and mitigate system issues
* Leverage knowledge base to help troubleshoot, identify and resolve system issues; Update knowledge base troubleshooting guides and lessons learned, as required
* Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
* Document system issues resulting in system outages and coordinate change through change management processes
* Support collaboration across operations, development teams and external partners; Support 'tiger team' calls to streamline knowledge sharing and timely resolution of system issues
* Monitor solution performance according to client specification and SLAs, escalate as needed

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • 2 years operations experience providing application/infrastructure support
  • 1 years performing system administration support (Windows / Linux) Interpersonal, problem solving, organizational, and multi-tasking skills
  • Ability to communicate effectively verbally and in writing
  • Shift work required - shifts 8-4:30, 4-12:30, and midnight to 8:30
  • Willingness to obtain and maintain a Full Scope Polygraph

PREFERRED SKILLS:

  • Bachelor of Science in CS, or other technical discipline is preferred
  • Experience supporting Azure/AWS cloud environments and tools

#cjpost

Job Requirements

 
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Cloud Support Engineer I Apply now