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Computer User Support Specialist

OBXtek

Job Description

OBXtek is currently staffing for a SME Computer User Support Specialist to work in Cincinnati, Ohio of the U.S. Army Corps of Engineers.


The tasks for this position are to include, but not be limited, to the following:

  • Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.

  • Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.

  • Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.

  • Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.

  • Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations.

  • Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.

  • Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.

  • Provide day-to-day technical guidance and desk side support technical assistance to team members.

  • Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.

Job Requirements

Active SECRET Clearance or ability to obtain/maintain one.


EDUCATION/ CERTIFICATION: 

  • AA/AS with 9+ years of IT experience, or
  • BA/BS with 7 years of IT experience, or
  • MA/MS with 5 years of IT experience, or
  • High School Diploma with 11 or more years of IT experience.

In addition, DoD 8570 IAT Level I (IAT Level II Preferred)


SKILLS:   

  • Experience providing IT technical support to approved seat service end users to ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.  
  • Experience identifying, logging and tracking user issues, software conflicts and hardware device conflicts through IT incident ticketing system; providing resolution and/or escalating to next Tier for assistance.
  • Updating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
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Job Snapshot

Location US-OH-Cincinnati
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Other Compensation: 0

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Terms & Conditions
Snapshot
OBXtek
Company:
US-OH-Cincinnati
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

OBXtek is currently staffing for a SME Computer User Support Specialist to work in Cincinnati, Ohio of the U.S. Army Corps of Engineers.


The tasks for this position are to include, but not be limited, to the following:

  • Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.

  • Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.

  • Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.

  • Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.

  • Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations.

  • Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.

  • Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.

  • Provide day-to-day technical guidance and desk side support technical assistance to team members.

  • Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.

Job Requirements

Active SECRET Clearance or ability to obtain/maintain one.


EDUCATION/ CERTIFICATION: 

  • AA/AS with 9+ years of IT experience, or
  • BA/BS with 7 years of IT experience, or
  • MA/MS with 5 years of IT experience, or
  • High School Diploma with 11 or more years of IT experience.

In addition, DoD 8570 IAT Level I (IAT Level II Preferred)


SKILLS:   

  • Experience providing IT technical support to approved seat service end users to ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.  
  • Experience identifying, logging and tracking user issues, software conflicts and hardware device conflicts through IT incident ticketing system; providing resolution and/or escalating to next Tier for assistance.
  • Updating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
Computer User Support Specialist Apply now