- Work on AI chatbots and voice chatbots
- Integrate conversational AI solution into API's
- Develop, chatbot development process, good practices & procedures
- Set design guidelines, best practices, and standards
- Develop Chatbot's and integrate APIs using NodeJS
- Develop Conversational Flows in the chatbot using Google Dialogflow
- Strong experience with automation and integration with third-party apps
- Apply concepts and good practices related to Natural language Processing/Understanding, sentiment analysis, Intent classification, dialogue flows, text-to-speech, and speech-to-text to conversational design process
- Make recommendations for enhancements to materials as needed to enhance customer experience
- Good understanding of ChatBot Architecture.
- Experience using Dialogflow or a similar tool to build Chatbots or VoiceBot
- Proven experience as an NLP Engineer or similar role
- Experience in analyzing real agents Chat conversation with agent to train the Chatbot
- Knowledge of Chabot platforms and at least 2+ year of working experience in the development of Chabot's, VoiceBot or NLP technologies.
- Experience in API Management Solutions, with third-party libraries and APIs.
- 4-6 years of related experience
- 6+ years of overall experience minimum
- Ability to effectively design software architecture
- Ability to write robust and testable code
- Strong communication skills
- An analytical mind with problem-solving abilities
- Degree in Computer Science, Mathematics, Computational Linguistics or similar field
Nice to have:
- Experience in AI
- Technical writing experience
- Knowledge of cloud platforms (GCP preferred)
- Conversational AI development using Google technologies
- Experience building solutions at Enterprise grade scalable solutions
- Excellent analytical and troubleshooting skills
- Strong written and oral communication skills
- Strong collaboration skills to work with various stakeholders of different skill sets.