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Customer Program Manager

Job Description



Role:    Customer Program Manager

Location:  Toronto, Canada

   Los Angeles, California

   Denver, Colorado

   Atlanta, Georgia

Purpose of Job Role

The Customer Project Manager (CPM) ensures that a contract for products and/or services is delivered to the satisfaction of the customer and Ericsson. To do this the CPM details and clarifies the project scope, secures the necessary resources, plans, and monitors all necessary activities.

Scope of Work:

● The CPM must engage with the Customer, Ericsson Regional Organization, 3rd party suppliers, Product development Units (PDU) and Ericsson Global Resource providers.

● Ensure that adequate cost and resource allocation for compliance to Group and local safety requirements are included in the project scope.

● Track project activities and milestones, drive risk management, monitor the project plan, and manage change requests

● The CPM will define an action plan for solving any issues and follow up on the execution of the action plan

● Set and manage project expectations with the customer and stakeholders, manage customer relations and build customer confidence

● Track the financial results, ensure that the project is scoped appropriately for the cost

● Ensure that the relevant governance is in place and communicate achievements clearly for the governance period

● Coordinate internal resources and vendors for the flawless execution of project

● Ensure that all projects are delivered on-time, within scope and within budget

Job Requirements

Required Skills:

● Proven working experience as a Project Manager in the information technology sector preferably in Media domain

● Solid technical background, with understanding or hands-on experience in software development and web technologies

● Excellent client-facing and internal communication skills. Excellent written and verbal communication skills

● Solid organizational skills including attention to detail and ability to manage multiple tracks within the project

● Strong business understanding of media domain with customer and market insight

● Ability to lead and supervise multiple teams associated with the project

● Financial acumen and analysis abilities to track project budget

● Strong working knowledge of Microsoft Office

Desired Skills:

● PMP / PRINCE II certification is a plus

● Experience with contract management, project sales process is desirable

Job Snapshot

Location US-CA-Atlanta, GA
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Founded in 1995 as a specialist information technology and telecommunications recruitment company, Project People has evolved into a leading provider of global recruitment managed service programmes. Most recruitment companies care about little more than the placement; at Project People, the placement is just one small part of the big recruitment ecosystem. We care about the careers of the talented people we represent, we care about the long-term success of the businesses we partner, and we care about bringing the two together in a way that works for everyone. That means introducing employers to only those people with the right skills and personality fit, and placing people in only those roles that meet their aspirations.

Contact Information

US-CA-Atlanta, GA
Laura Jones

Snapshot
(Confidential)
Company:
US-CA-Atlanta, GA
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description



Role:    Customer Program Manager

Location:  Toronto, Canada

   Los Angeles, California

   Denver, Colorado

   Atlanta, Georgia

Purpose of Job Role

The Customer Project Manager (CPM) ensures that a contract for products and/or services is delivered to the satisfaction of the customer and Ericsson. To do this the CPM details and clarifies the project scope, secures the necessary resources, plans, and monitors all necessary activities.

Scope of Work:

● The CPM must engage with the Customer, Ericsson Regional Organization, 3rd party suppliers, Product development Units (PDU) and Ericsson Global Resource providers.

● Ensure that adequate cost and resource allocation for compliance to Group and local safety requirements are included in the project scope.

● Track project activities and milestones, drive risk management, monitor the project plan, and manage change requests

● The CPM will define an action plan for solving any issues and follow up on the execution of the action plan

● Set and manage project expectations with the customer and stakeholders, manage customer relations and build customer confidence

● Track the financial results, ensure that the project is scoped appropriately for the cost

● Ensure that the relevant governance is in place and communicate achievements clearly for the governance period

● Coordinate internal resources and vendors for the flawless execution of project

● Ensure that all projects are delivered on-time, within scope and within budget

Job Requirements

Required Skills:

● Proven working experience as a Project Manager in the information technology sector preferably in Media domain

● Solid technical background, with understanding or hands-on experience in software development and web technologies

● Excellent client-facing and internal communication skills. Excellent written and verbal communication skills

● Solid organizational skills including attention to detail and ability to manage multiple tracks within the project

● Strong business understanding of media domain with customer and market insight

● Ability to lead and supervise multiple teams associated with the project

● Financial acumen and analysis abilities to track project budget

● Strong working knowledge of Microsoft Office

Desired Skills:

● PMP / PRINCE II certification is a plus

● Experience with contract management, project sales process is desirable

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Customer Program Manager Apply now