Nippon Seiki is a world-class manufacturer of instruments for vehicles, agricultural, and construction equipment. Established in 1945, Nippon Seiki Co., Ltd. is headquartered in Japan, with numerous facilities worldwide. N.S. International, Ltd. ('NSI'), a group company of Nippon Seiki, located in Troy, MI, is a tier one supplier of instrument clusters and head-up display units for FCA US, General Motors, BMW, Honda, Harley Davidson, Suzuki, Polaris, Arctic Cat and other OEM's.
Purpose of Job
Corporate setting with high internal and external visibility – single point of contact between NSNA corporate, customer, onsite liaisons and supply base for zero kilometer and warranty issues. Monitors performance and leads corrective action activities for customer as it pertains to 0KM and warranty concerns. Coordinate cross-functional teams to ensure timely closure of open issues. Monitors, plans, and coordinates activities for both nonconforming parts, launch events and warranty. Reports to Warranty Supervisor.
Top duties or activities in a given year. Not all tasks/steps performed are listed.
•Lead investigation of Customer Quality and Warranty non-conformance/failures to closure
•Build rapport with company departments, customer plant and supply base via electronic meetings and on-site visits.
•Develop and present technical communications to management and customer as required for all Quality, Warranty and Launch related issues, events, etc. via PPT, Word, Excel.
•Provide on-site support for quality and performance concerns at customer facilities
•Maintain contact lists for suppliers, customers and certified sorting companies for each customer location.
•Develop and execute Launch Support Plan for new programs including work instruction and handling documents
Education, Experience and Knowledge
Required and/or preferred level of education, knowledge and skills that are necessary.Education
•Degree and/or combination of experience in engineering and/or technical field preferred
•Work requires strong interpersonal, customer oriented, proactive aptitude.
•Work requires strong oral and written communication skills to compose emails and business correspondence.
•Work requires the ability necessary to read and analyze moderately complex data in order to prepare reports.
•Work requires strong organizational skills and the ability to handle multiple tasks.
•Work requires knowledge of the organization, departments and policies/ practices, and operations in order to complete tasks.
•Work requires strong computers skills and experience using MS Office: Word, Excel, PowerPoint, and email/ internet software.
•Work requires interpersonal skills necessary to work effectively with customers and multi-cultural teams.
•Aptitude to understand and learn technical reports and basic electronics technology principles.
•Aptitude to understand schematics and parts lists.
•Aptitude to understand analog/digital circuitry and printed circuit board (PCB) manufacturing process. Special Training or Competency
•Observation, understanding, and execution of applicable company ISO/IATF certification standards related to the role and impact on the overall organization. NSI Competencies
•Adaptation/Flexibility: Includes keeping an open mind regarding new ideas and ways of doing things. Willing to consider alternative interpretations or ways of looking at the situation. Demonstrating flexibility.
•Initiative/ Results Driven: Includes setting high standards of performance for self and others. Striving to accomplish goals even if it means personal sacrifice. Putting the goals of the organization above own goals.
•Judgment/ Decision Making: Includes making decisions and takes actions that have beneficial impact. Effectively evaluating information in order to come up with sound conclusions and recommendations.
•Resource Management: Includes setting clear objectives to guide action for self or others to accomplish goals. Organizing or adjusting information, people and materials to meet those goals.
•Team Work: Includes encouraging and supporting the ideas and effort of others. Finding ways to help the team or group perform effectively.
Monday-Friday, 8:00 am – 5:00pm. Off-hours as needed.
10% domestic and/or international.
If domestic travel is necessary, valid drivers’ license is required.If international travel is necessary, valid passport is required
The above information on this description has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
N.S. International, Ltd. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.