This position reports directly to the quality leader and is responsible for being the voice of the customer and acts as the quality liaison through frequent customer contact.
*Acts as the Customer Advocate within the company processes and systems.
*Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services.
*Responsible for a medium number or size of customer accounts. Consults with leadership or higher level customer quality engineers on advanced or complex issues.
*Responsible for monitoring and tracking customer quality data.
*Drives root cause analysis and problem solving utilizing Six Sigma methodology and the company's Quality Management System processes.
*Monitors and drives improvements to customer quality metrics throughout the company.
*Ensures adequacy of documents and interfaces with customer for required validation documentation to customer quality requirements such as MPP, PQP, PPAP, ISIR, etc.
*Leads and follows up on internal and external quality audits as required.
*Monitors and reports on customer score cards.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.