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Customer Service - Banking

Job Description

Customer Service - Banking
Salt Lake City, UT
Contract: 7
+ Months
Pay: $17 per hour

Summary: This position is primarily responsible for keying data and performing quality control for client profile setup requests in the Automatic Clearing House (ACH) Processing System. And assisting in any of the daily tasks in Electronic Payments Operations that fall within the user's permissions.

 Responsibilities:
  • Perform duties & responsibilities specific to department functions & activities
  • Research and resolve routine internal/external and client requests for all ACH account requests and inquiries
  • Set up client profiles in the ACH Processing System and risk monitoring system
  • Set up ACH Blocks and Filters requests
  • Collaboration with internal business partners on ACH Issues as necessary
  • Provide direct phone and email support for ACH Operations, using effective communication skills to assist internal business partners, corporate clients and other Financial Institutions
  • Work closely with the ACH team members on projects, system issues and training
  • Support the team in meeting daily deadlines
  • Participate in miscellaneous projects as assigned by the Manager
  • Assist in research and provide solutions to basic operational issues
  • Provide excellent client service either via email, phone and face to face
  • Able to work with the public in a pleasant, cheerful, diplomatic manner and project a professional image.
  • Perform a variety of operational functions technical in nature
  • Applies acquired job skills and SVB policies and procedures to complete assigned tasks within the Electronic Payments team.
Qualifications:
  • Basic Knowledge of MS Office, Basic skills in Math, Basic Accounting,
  • Basic knowledge of Commercial Loan Products,
  • Basic knowledge of banking regulations and policies,
  • Moderate knowledge of loan documentation and practices,
  • Proficiency in navigating a minimum of one core banking system,
  • Proficiency in navigating applicable ancillary systems (e.g., TurboCAR, CRM, etc),
  • Basic skills using TValue (as applicable in GLS),
  • Advanced collateral lien knowledge (as applicable in GLS),
  • Basic knowledge of collateral (i.e., receivables) concepts (applicable in ABLS)

Job Requirements

 

Job Snapshot

Location US-UT-Salt Lake City
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type Finance & Accounting
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Company Overview

Ascent

The Ascent Services Group (ASG) is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. ASG’s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Learn More

Contact Information

US-UT-Salt Lake City
Lauren Mockel
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Snapshot
Ascent
Company:
US-UT-Salt Lake City
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Finance & Accounting
Store Type:

Job Description

Customer Service - Banking
Salt Lake City, UT
Contract: 7
+ Months
Pay: $17 per hour

Summary: This position is primarily responsible for keying data and performing quality control for client profile setup requests in the Automatic Clearing House (ACH) Processing System. And assisting in any of the daily tasks in Electronic Payments Operations that fall within the user's permissions.

 Responsibilities:
  • Perform duties & responsibilities specific to department functions & activities
  • Research and resolve routine internal/external and client requests for all ACH account requests and inquiries
  • Set up client profiles in the ACH Processing System and risk monitoring system
  • Set up ACH Blocks and Filters requests
  • Collaboration with internal business partners on ACH Issues as necessary
  • Provide direct phone and email support for ACH Operations, using effective communication skills to assist internal business partners, corporate clients and other Financial Institutions
  • Work closely with the ACH team members on projects, system issues and training
  • Support the team in meeting daily deadlines
  • Participate in miscellaneous projects as assigned by the Manager
  • Assist in research and provide solutions to basic operational issues
  • Provide excellent client service either via email, phone and face to face
  • Able to work with the public in a pleasant, cheerful, diplomatic manner and project a professional image.
  • Perform a variety of operational functions technical in nature
  • Applies acquired job skills and SVB policies and procedures to complete assigned tasks within the Electronic Payments team.
Qualifications:
  • Basic Knowledge of MS Office, Basic skills in Math, Basic Accounting,
  • Basic knowledge of Commercial Loan Products,
  • Basic knowledge of banking regulations and policies,
  • Moderate knowledge of loan documentation and practices,
  • Proficiency in navigating a minimum of one core banking system,
  • Proficiency in navigating applicable ancillary systems (e.g., TurboCAR, CRM, etc),
  • Basic skills using TValue (as applicable in GLS),
  • Advanced collateral lien knowledge (as applicable in GLS),
  • Basic knowledge of collateral (i.e., receivables) concepts (applicable in ABLS)

Job Requirements

 
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Customer Service - Banking Apply now