The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
Mzh80j67ydm45gy4lq6

Customer Service Representative - Sioux Falls, SD,Sioux Falls

Job Description

Customer Service Representative - Sioux Falls, SD


100 E Benson Rd
Sioux Falls, South Dakota, 57104
United States

Customer Service Representative

Sioux Falls, SD

The opportunity

The Customer Service Representative receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered for our corrugate manufacturing plant in Sioux Falls..

  • Maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer.

  • Applies advanced skills to the position within assigned functional area.

  • Duties and tasks reflect substantial variety and complexity.

  • Assignments are broad in nature and generally require originality or ingenuity.

  • Works under minimal supervision.

How you will impact WestRock:

•Records and processes orders and inquiries received by mail, telephone and through customer contact.

•Provides pricing, availability, and schedule information within established guidelines.

•Suggests alternative products or services to meet customer needs.

•Checks and approves credit within established limitations, and confirms orders.

•Obtains resolution of routine customer complaints and issues.

•Serves as communication link between customers and sales staff to assure responsiveness.

•Tracks order activity, and alerts appropriate staff of any potential delivery problems.

•Tracks warehouse inventories and replenishments.

•Obtains pricing for any services and materials required for the manufacturing of customer's item that must be       manufactured at a different facility.

•Creates plant manufacturing documents from customer specifications.

What you need to succeed:

  • Ability to operate with the customer's best interest in mind.

  • Bring improvement ideas to customer and WestRock plant and packaging design ideas, develop and present innovative ideas and solutions

  • Behaves in accordance with WestRock values and operating principles at all times and rewards the same behavior in others. Takes action based upon the best interest of the Company rather than how it affects him/her personally.

  • Effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, and supervisors; commands attention and can manage group process during presentation.

  • Works effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.

  • Enjoys working hard; not fearful of acting with a minimum of planning.

  • Uses appropriate interpersonal style and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects and clients.

    What you will need to succeed:

    • High school diploma, college degree preferred.

    • Manufacturing experience highly preferred.

    • Good ability to perform math functions including working with fractions, manipulating and recording figures to      provide accurate quantities, estimates and quotes.  Must be detail oriented.

    • 3-5 years of customer service/customer relations experience.

    • Excellent phone etiquette and courtesy, professional communication and customer relationship/service.

 

What we offer:

 

•             Corporate culture based on integrity, respect, accountability and excellence

•             Comprehensive training with numerous learning and development opportunities

•             An attractive salary reflecting skills, competencies and potential

•             A career with a global packaging company where Sustainability, Safety and Inclusion are   

               business  drivers and foundational elements of the daily work.

*CBWRK

#SD

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans

Job Requirements

 

Job Snapshot

Location US-SD-Sioux Falls
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
Apply

Company Overview

WestRock

WestRock Company (NYSE: WRK) aspires to be the premier partner and unrivaled provider of paper and packaging solutions in consumer and corrugated markets. WestRock’s 39,000 team members support customers around the world from more than 250 operating and business locations spanning North America, South America, Europe and Asia. Learn more at www.westrock.com. Learn More

Contact Information

US-SD-Sioux Falls
Snapshot
WestRock
Company:
US-SD-Sioux Falls
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

Customer Service Representative - Sioux Falls, SD


100 E Benson Rd
Sioux Falls, South Dakota, 57104
United States

Customer Service Representative

Sioux Falls, SD

The opportunity

The Customer Service Representative receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered for our corrugate manufacturing plant in Sioux Falls..

  • Maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer.

  • Applies advanced skills to the position within assigned functional area.

  • Duties and tasks reflect substantial variety and complexity.

  • Assignments are broad in nature and generally require originality or ingenuity.

  • Works under minimal supervision.

How you will impact WestRock:

•Records and processes orders and inquiries received by mail, telephone and through customer contact.

•Provides pricing, availability, and schedule information within established guidelines.

•Suggests alternative products or services to meet customer needs.

•Checks and approves credit within established limitations, and confirms orders.

•Obtains resolution of routine customer complaints and issues.

•Serves as communication link between customers and sales staff to assure responsiveness.

•Tracks order activity, and alerts appropriate staff of any potential delivery problems.

•Tracks warehouse inventories and replenishments.

•Obtains pricing for any services and materials required for the manufacturing of customer's item that must be       manufactured at a different facility.

•Creates plant manufacturing documents from customer specifications.

What you need to succeed:

  • Ability to operate with the customer's best interest in mind.

  • Bring improvement ideas to customer and WestRock plant and packaging design ideas, develop and present innovative ideas and solutions

  • Behaves in accordance with WestRock values and operating principles at all times and rewards the same behavior in others. Takes action based upon the best interest of the Company rather than how it affects him/her personally.

  • Effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, and supervisors; commands attention and can manage group process during presentation.

  • Works effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.

  • Enjoys working hard; not fearful of acting with a minimum of planning.

  • Uses appropriate interpersonal style and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects and clients.

    What you will need to succeed:

    • High school diploma, college degree preferred.

    • Manufacturing experience highly preferred.

    • Good ability to perform math functions including working with fractions, manipulating and recording figures to      provide accurate quantities, estimates and quotes.  Must be detail oriented.

    • 3-5 years of customer service/customer relations experience.

    • Excellent phone etiquette and courtesy, professional communication and customer relationship/service.

 

What we offer:

 

•             Corporate culture based on integrity, respect, accountability and excellence

•             Comprehensive training with numerous learning and development opportunities

•             An attractive salary reflecting skills, competencies and potential

•             A career with a global packaging company where Sustainability, Safety and Inclusion are   

               business  drivers and foundational elements of the daily work.

*CBWRK

#SD

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans

Job Requirements

 
Mtd57x73b0138x8txpm
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Customer Service Representative - Sioux Falls, SD,Sioux Falls Apply now