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Customer Service Representative

Job Description

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. This is seasonal employment for April - August/September (training classes starting each month through July). There is a possibility for some of these openings to become permanent.

  • Work hours are 1:30 - 10PM or 2:30 -11PM after initial training period.


Job Responsibilities:
* Supports customer to submit and process transactions
* Assists customer with identifying and resolving processing issues and website access inquires
* Supports inbound calling, outbound calling, email, web chat and outreach to customers
* Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
* Meet Quality Assurance Requirements and other key performance metrics

Minimum Qualifications:
High School Diploma or GED is REQUIRED
0-2 years of customer service or public relations experience.

Candidates must have basic computer skills.

Candidates will be required to undergo a background investigation to gain access to sensitive information.

Other Job Specific Skills:

* Ability to successfully adapt and perform during times of high call volume.
* Ability to provide effective customer service and deal tactfully and courteously with the public.
* Strong written and verbal communication skills.
* Strong listening ability to interpret and clarify information being provided by customers.
* Strong commitment to providing quality service.
* Ability to foster a good working relationship and rapport with customers.
* Keen attention to detail and accuracy.

#CJPOST

Job Requirements

 

Job Snapshot

Location US-NY-Niagara Falls
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other, IT & Technical
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Company Overview

ASM Research

ASM Research, an Accenture Federal Services Company, provides end-to-end application solutions that address the big data challenges of mission-critical business functions. We are recognized for supporting federal priorities for military readiness and strong national defense, harnessing the power of technology to transform healthcare management and delivery, and protecting the integrity and confidentiality of our clients data. Learn More

Contact Information

US-NY-Niagara Falls
ASM Research
910-251-3450
Snapshot
ASM Research
Company:
US-NY-Niagara Falls
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. This is seasonal employment for April - August/September (training classes starting each month through July). There is a possibility for some of these openings to become permanent.

  • Work hours are 1:30 - 10PM or 2:30 -11PM after initial training period.


Job Responsibilities:
* Supports customer to submit and process transactions
* Assists customer with identifying and resolving processing issues and website access inquires
* Supports inbound calling, outbound calling, email, web chat and outreach to customers
* Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
* Meet Quality Assurance Requirements and other key performance metrics

Minimum Qualifications:
High School Diploma or GED is REQUIRED
0-2 years of customer service or public relations experience.

Candidates must have basic computer skills.

Candidates will be required to undergo a background investigation to gain access to sensitive information.

Other Job Specific Skills:

* Ability to successfully adapt and perform during times of high call volume.
* Ability to provide effective customer service and deal tactfully and courteously with the public.
* Strong written and verbal communication skills.
* Strong listening ability to interpret and clarify information being provided by customers.
* Strong commitment to providing quality service.
* Ability to foster a good working relationship and rapport with customers.
* Keen attention to detail and accuracy.

#CJPOST

Job Requirements

 
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Customer Service Representative Apply now