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Customer Service Representative

Job Description



SUMMARY

The purpose of the Customer Service Representative is to provide complete professional and timely services to customers in a manner consistent with established policies, procedures and division direction. Establishing, maintaining and growing a healthy business relationship with our customers. Liaison between internal and external customers. Responsible for updating and maintaining SAP operating systems. Work as a team with Logistics, Production and Engineering departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Accurately manage purchase order entry for assigned customers.
  • Obtain order from customers (email, websites, fax, etc.).
  • Verify pricing, terms & delivery, etc.
  • Enter orders into SAP.
  • Manage return material authorizations for assigned customers timely and accurately.
  • Develop quality relationships with assigned customers by ensuring timely follow-up to customer.
  • Communicating customer needs to scheduling team.
  • Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
  • Creating Win/Win opportunities for customers and Warner Electric.
  • Maintain quotes and customer surcharges in SAP for all customers.
  • Assist in maintaining accuracy of sales forecast.
  • Backup for front desk activities, including incoming external calls.
  • Handling of top accounts that are assigned with personal attention.
  • Thorough understanding and knowledge of company order processing system.
  • Efficient and accurate order processing.
  • Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.
  • Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
  • Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
  • Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
  • Maintain confidentiality.
  • Complete basic product training sessions as identified.
  • Minimum travel maybe required for training.
  • Any other special projects that may be assigned.


  • ESSENTIAL PERSONAL CHARACTERISTICS
    • Self-starter, ability to work independently under guidelines
    • Common sense
    • Detail-oriented
    • Ability to prioritize
    • Exceptional integrity
    • High degree of professionalism
    • Creative
    • Excellent verbal and written communication skills with both internal and external customers
    • Lead by example
    • Positive role model
    • Team player



    EDUCATION AND EXPERIENCE

    Minimum of 3 years’ customer service experience is required. Experience in a manufacturing environment and/or related industry is preferred.
    • Previous experience with SAP (ERP) preferred
    • Proficiency in MS Office required



    LANGUAGE SKILLS

    The ability to read and interpret documents such as general business periodicals, safety rules, quality instruction and process documentation, technical and procedure manuals. Ability to effectively present information and respond to questions verbally and in written form.



    MATHEMATICAL SKILLS

    Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.



    REASONING ABILITY

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



    PHYSICAL DEMANDS and WORK ENVIRONMENT

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is exposed to moving mechanical parts. The noise level in the work environment is usually minimal.


    The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.

    Job Requirements

     

    Job Snapshot

    Location US-VA-Thomson Linear- Radford
    Employment Type Full-Time
    Pay Type Hour
    Pay Rate N/A
    Store Type Other, Sales & Marketing
    Apply

    Company Overview

    Altra Industrial Motion Corp.

    Altra is a leading multinational designer, producer and marketer of a wide range of mechanical power transmission products. We sell our products in over 70 countries throughout the world. Our products are frequently used in critical applications, such as brakes for elevators, wheelchairs and forklifts. Learn More

    Contact Information

    US-VA-Thomson Linear- Radford
    Altra Industrial Motion Corp.
    000-000-0000
    Icon-social-facebookIcon-social-linkedinIcon-social-twitter
    Snapshot
    Altra Industrial Motion Corp.
    Company:
    US-VA-Thomson Linear- Radford
    Location:
    Full-Time
    Employment Type:
    Hour
    Pay Type:
    N/A
    Pay Rate:
    Other, Sales & Marketing
    Store Type:

    Job Description



    SUMMARY

    The purpose of the Customer Service Representative is to provide complete professional and timely services to customers in a manner consistent with established policies, procedures and division direction. Establishing, maintaining and growing a healthy business relationship with our customers. Liaison between internal and external customers. Responsible for updating and maintaining SAP operating systems. Work as a team with Logistics, Production and Engineering departments.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Accurately manage purchase order entry for assigned customers.
  • Obtain order from customers (email, websites, fax, etc.).
  • Verify pricing, terms & delivery, etc.
  • Enter orders into SAP.
  • Manage return material authorizations for assigned customers timely and accurately.
  • Develop quality relationships with assigned customers by ensuring timely follow-up to customer.
  • Communicating customer needs to scheduling team.
  • Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
  • Creating Win/Win opportunities for customers and Warner Electric.
  • Maintain quotes and customer surcharges in SAP for all customers.
  • Assist in maintaining accuracy of sales forecast.
  • Backup for front desk activities, including incoming external calls.
  • Handling of top accounts that are assigned with personal attention.
  • Thorough understanding and knowledge of company order processing system.
  • Efficient and accurate order processing.
  • Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.
  • Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
  • Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
  • Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
  • Maintain confidentiality.
  • Complete basic product training sessions as identified.
  • Minimum travel maybe required for training.
  • Any other special projects that may be assigned.


  • ESSENTIAL PERSONAL CHARACTERISTICS
    • Self-starter, ability to work independently under guidelines
    • Common sense
    • Detail-oriented
    • Ability to prioritize
    • Exceptional integrity
    • High degree of professionalism
    • Creative
    • Excellent verbal and written communication skills with both internal and external customers
    • Lead by example
    • Positive role model
    • Team player



    EDUCATION AND EXPERIENCE

    Minimum of 3 years’ customer service experience is required. Experience in a manufacturing environment and/or related industry is preferred.
    • Previous experience with SAP (ERP) preferred
    • Proficiency in MS Office required



    LANGUAGE SKILLS

    The ability to read and interpret documents such as general business periodicals, safety rules, quality instruction and process documentation, technical and procedure manuals. Ability to effectively present information and respond to questions verbally and in written form.



    MATHEMATICAL SKILLS

    Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.



    REASONING ABILITY

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



    PHYSICAL DEMANDS and WORK ENVIRONMENT

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is exposed to moving mechanical parts. The noise level in the work environment is usually minimal.


    The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.

    Job Requirements

     
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