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Customer Support Engineer-TS/SCI REQUIRED-Chantilly, VA

Job Description

Job Description:
Leidos is seeking candidates to support a high performing program with an IT background. Applicants must be willing to work various hours to possibly include weekends. An ACTIVE TS/SCI REQUIRED and willing and able to obtain a POLY is required for consideration. The Operations team is responsible for 24X7 operational support of a mission-critical Enterprise Identity & Access Management system for the US Government. The position includes operational monitoring and management of Linux servers and COTS software, as well as acting as a contact for users who need assistance.

Specific duties for this position include:
  • Ability to quickly respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
  • Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
  • Monitor system performance and take corrective actions as required
  • Design, develop and implement new application monitoring software, as well as customizing existing monitoring tools to fit program needs.
  • Investigate and resolve user application access issues.
  • Resolve name change issues by updating system directory/LDAP with appropriate attribute changes from customer database.
  • Document incidents, workaround, root cause analysis, and corrective actions
  • Perform system checkouts and testing of system upgrades and patches in the operational environments
  • Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
  • Independently represent the program in supporting consumer or mission partner maintenance activities
  • Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
  • Review and report meaningful metrics
  • Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.


Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

MINIMUM QUALIFICATIONS:
  • Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
  • Ability to quickly learn new software and IT concepts
  • Strong problem solving and decision making skills
  • Ability to work autonomously as well as an integral member of a team
  • Ability to work various shifts to possibly include weekends
  • Must have active TS/SCI Clearance w/ability to obtain Polygraph


DESIRED QUALIFICATIONS:
  • Linux/UNIX experience
  • Security+


EDUCATION & EXPERIENCE:
  • Requires HS Diploma and 12+ years of prior relevant experience OR BS degree and 8-12 years of prior relevant experience OR Masters with 4+ years of prior relevant experience.


'External Referral Eligible'

Job Requirements

 

Job Snapshot

Location US-VA-Chantilly
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace
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Company Overview

Leidos

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos' annual revenues are approximately $10 billion. For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer. Learn More

Contact Information

US-VA-Chantilly
Snapshot
Leidos
Company:
US-VA-Chantilly
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace
Store Type:

Job Description

Job Description:
Leidos is seeking candidates to support a high performing program with an IT background. Applicants must be willing to work various hours to possibly include weekends. An ACTIVE TS/SCI REQUIRED and willing and able to obtain a POLY is required for consideration. The Operations team is responsible for 24X7 operational support of a mission-critical Enterprise Identity & Access Management system for the US Government. The position includes operational monitoring and management of Linux servers and COTS software, as well as acting as a contact for users who need assistance.

Specific duties for this position include:
  • Ability to quickly respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
  • Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
  • Monitor system performance and take corrective actions as required
  • Design, develop and implement new application monitoring software, as well as customizing existing monitoring tools to fit program needs.
  • Investigate and resolve user application access issues.
  • Resolve name change issues by updating system directory/LDAP with appropriate attribute changes from customer database.
  • Document incidents, workaround, root cause analysis, and corrective actions
  • Perform system checkouts and testing of system upgrades and patches in the operational environments
  • Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
  • Independently represent the program in supporting consumer or mission partner maintenance activities
  • Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
  • Review and report meaningful metrics
  • Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.


Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

MINIMUM QUALIFICATIONS:
  • Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
  • Ability to quickly learn new software and IT concepts
  • Strong problem solving and decision making skills
  • Ability to work autonomously as well as an integral member of a team
  • Ability to work various shifts to possibly include weekends
  • Must have active TS/SCI Clearance w/ability to obtain Polygraph


DESIRED QUALIFICATIONS:
  • Linux/UNIX experience
  • Security+


EDUCATION & EXPERIENCE:
  • Requires HS Diploma and 12+ years of prior relevant experience OR BS degree and 8-12 years of prior relevant experience OR Masters with 4+ years of prior relevant experience.


'External Referral Eligible'

Job Requirements

 
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Customer Support Engineer-TS/SCI REQUIRED-Chantilly, VA Apply now