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Deputy CIO, College Technology Services

Job Description

The Los Angeles Community College District (LACCD) invites applications for the position of Deputy Chief Information Officer, College Technology Services. This position plans, organizes, and manages the delivery of technology services to the colleges of the District in a manner that optimizes local technical operations, ensures the consistent, reliable, and repeatable delivery of services to students, faculty, staff, and public, and aligns the delivery of information technology services with the missions and goals of the colleges and District.

MONTHLY SALARY: $12,632 - $15,649*
*Salary Information is based on a full-time, 12-month position

TYPICAL DUTIES

Plans, organizes, and manages the delivery of technology services to the colleges of the District which encompasses: customer support services for students, faculty, staff and the public; technical consulting with college business leadership regarding technical support and service enhancement requirements; liaison with specialized technology teams on college-based projects; monitoring and reporting service levels; communication and outreach to customers; and employee training and development.


Optimizes the utilization of college technology resources by applying appropriate concepts, technologies and workflows.


Manages the standardization and the development of specifications for the acquisition of technology equipment at the colleges; establishes standardized approaches for the maintenance repair, and replacement of a wide range of technology related equipment; negotiates and administers contracts with vendors.


Manages the introduction of any enhancement, modification, update, installation, or removal of any hardware, software, interface, or database that will impact existing college production environments.


Oversees the operations of the District’s technology service desk for local and remote computer and network users and ensures that established service levels are met.


Participates in the planning and implementation of District-wide IT bond projects impacting college technology services.


Plans, implements, tests, and maintains a disaster recovery plan for individual college IT operations; coordinates responses to high risk or multi-college emergency.


Provides periodic reports of IT systems activities to achieve and maintain performance measures.


Collaborates with centralized technology engineering and operations teams in the design, develop, and testing of new college technology services and solutions.


Develops and implements plans for the introduction of any enhancement, modification, update, installation, or removal of any hardware, software, interface, or database that will impact the college environments.


Consults with college business stakeholders and leadership for the purpose of identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions.


Develops and oversees the implementation of on-site college service delivery, response, security, and recovery policies, standards, and protocols; establishes and implements the use of metrics to benchmark and improve operational excellence.


Develops communication plans to inform college customers about service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request services, how to get help, and staff contacts.


Develops and implements training strategies, standards, solutions, plans, and schedules for college technology staff by conducting formal training needs analysis and field research; providing customized, up-to-date, and relevant training/ learning solutions; and ensuring consistent and convenient delivery of training opportunities; oversees employee compliance with required job certifications and qualification standards.


Ensures accountability and accuracy for management of college technology assets, vendor contracts, software licensing, and hardware support.


Plans and manages the operating budget and program budgets for college technology services throughout the District.


Maintains effective and cooperative working relationships with administrators, functional and technical team members, and users.


Manages, leads, and evaluates staff members of assigned technical units.


May act for the Vice Chancellor/Chief Information Officer in his/her absence.


Performs related duties as assigned.


VACANCIES
A current vacancy exists at the Educational Services Center (District Office), 770 00 Wilshire Blvd, Los Angeles, CA 90017. The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list. Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College


BENEFITS

 Medical and dental insurance and vision care plans are provided for employees and their dependents.

 A $50,000 life insurance policy is provided free of charge for each employee.

 12 full-pay days and 88 half-pay days of illness leave.

 At least 15 paid holidays per year.

 Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District.  Vacation days for management and confidential positions begin at 15, 20, or 24 days.

 Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.

 Employees become members of the Public Employees Retirement System.  The employee contribution rate is 6 percent.  The District also contributes to the retirement system.  Employees are also covered by Social Security.

 Employee Assistance Program

Job Requirements

MINIMUM REQUIREMENTS FOR ACCEPTANCE OF AN APPLICATION:

Education and Experience:

A bachelor’s degree from a recognized college or university, preferably with a major in computer science, computer information technology, computer engineering, or a related field.


AND

Five years of recent, full-time, paid, professional-level experience in delivering technology solutions for IT infrastructure and systems operations including information systems design, information systems development, network administration, and IT security in a large enterprise environment. Two years of the required experience must have been in a supervisory capacity. Experience with an institution of higher education is desirable.

Special:

A valid Class "C" California driver's license must be obtained within 10 day of establishing residency in the State of California. Travel to locations throughout the District is required.


For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.

EXAMINATION PROCESS

The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview.


ACCOMMODATION
Individuals protected by the Americans with Disabilities Act (ADA) may request, orally or in writing, an accommodation in the examination process. Documentation of the need for accommodation is required solely for the purpose of establishing that the applicant has an ADA disability and that the disability necessitates a reasonable accommodation. Typically, a recent letter from an appropriate health care or rehabilitation professional which establishes that the applicant has an ADA qualifying disability, identifies the functional limitations as they relate to the testing situation, and recommends/suggests the appropriate accommodation is sufficient.  In order for appropriate arrangements to be made at the testing site, a request for accommodation and required documentation must be received by the Examiner of Record at least 3 days prior to the administration of the test.

HOW TO APPLY

Online
https://jobapscloud.com/laccd 

DEADLINE
Completed applications must be submitted through our online employment system by 4:00 P.M. on FRIDAY, February 14, 2020. Resumes will not be accepted in lieu of an application. For a listing of other job opportunities with the Los Angeles Community College District, call our 24-hr job hotline, or refer to our Web Page at
https://jobapscloud.com/laccd.

Contact Us

Personnel Commission: (213) 891-2129

24-hr Job Hotline: (213) 891-2099

TDD: (213) 891-2408

Hours of Operation: Monday – Friday 7:30AM – 4:30PM 

Job Snapshot

Location US-CA-Los Angeles
Employment Type Full-Time
Pay Type Year
Pay Rate $151,586.00 - $187,788.00 /Year
Store Type IT & Technical
Apply

Company Overview

LACCD

Over the past seventy-seven years we've served as educator to more than three million students. Affordable, accessible and practical, the LACCD offers opportunity to all. Our doors are wide open for a diverse student population eager for skills, knowledge and upward mobility. LACCD educates almost three times as many Latino students and nearly four times as many African-American students as all of the University of California campuses combined. Eighty percent of LACCD students are from underserved populations. Community colleges serve adults of all ages, meeting the needs of a society where "lifelong learning" is the rule and multiple careers and continual retraining are the norm. More than half of all LACCD students are older than 25 years of age, and more than a quarter are 35 or older. More than any other California system of higher education, community colleges offer a first - and a second - chance for anyone who wants to succeed. Learn More

Contact Information

US-CA-Los Angeles
Personnel Commission
2138912129
Snapshot
LACCD
Company:
US-CA-Los Angeles
Location:
Full-Time
Employment Type:
Year
Pay Type:
$151,586.00 - $187,788.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

The Los Angeles Community College District (LACCD) invites applications for the position of Deputy Chief Information Officer, College Technology Services. This position plans, organizes, and manages the delivery of technology services to the colleges of the District in a manner that optimizes local technical operations, ensures the consistent, reliable, and repeatable delivery of services to students, faculty, staff, and public, and aligns the delivery of information technology services with the missions and goals of the colleges and District.

MONTHLY SALARY: $12,632 - $15,649*
*Salary Information is based on a full-time, 12-month position

TYPICAL DUTIES

Plans, organizes, and manages the delivery of technology services to the colleges of the District which encompasses: customer support services for students, faculty, staff and the public; technical consulting with college business leadership regarding technical support and service enhancement requirements; liaison with specialized technology teams on college-based projects; monitoring and reporting service levels; communication and outreach to customers; and employee training and development.


Optimizes the utilization of college technology resources by applying appropriate concepts, technologies and workflows.


Manages the standardization and the development of specifications for the acquisition of technology equipment at the colleges; establishes standardized approaches for the maintenance repair, and replacement of a wide range of technology related equipment; negotiates and administers contracts with vendors.


Manages the introduction of any enhancement, modification, update, installation, or removal of any hardware, software, interface, or database that will impact existing college production environments.


Oversees the operations of the District’s technology service desk for local and remote computer and network users and ensures that established service levels are met.


Participates in the planning and implementation of District-wide IT bond projects impacting college technology services.


Plans, implements, tests, and maintains a disaster recovery plan for individual college IT operations; coordinates responses to high risk or multi-college emergency.


Provides periodic reports of IT systems activities to achieve and maintain performance measures.


Collaborates with centralized technology engineering and operations teams in the design, develop, and testing of new college technology services and solutions.


Develops and implements plans for the introduction of any enhancement, modification, update, installation, or removal of any hardware, software, interface, or database that will impact the college environments.


Consults with college business stakeholders and leadership for the purpose of identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions.


Develops and oversees the implementation of on-site college service delivery, response, security, and recovery policies, standards, and protocols; establishes and implements the use of metrics to benchmark and improve operational excellence.


Develops communication plans to inform college customers about service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request services, how to get help, and staff contacts.


Develops and implements training strategies, standards, solutions, plans, and schedules for college technology staff by conducting formal training needs analysis and field research; providing customized, up-to-date, and relevant training/ learning solutions; and ensuring consistent and convenient delivery of training opportunities; oversees employee compliance with required job certifications and qualification standards.


Ensures accountability and accuracy for management of college technology assets, vendor contracts, software licensing, and hardware support.


Plans and manages the operating budget and program budgets for college technology services throughout the District.


Maintains effective and cooperative working relationships with administrators, functional and technical team members, and users.


Manages, leads, and evaluates staff members of assigned technical units.


May act for the Vice Chancellor/Chief Information Officer in his/her absence.


Performs related duties as assigned.


VACANCIES
A current vacancy exists at the Educational Services Center (District Office), 770 00 Wilshire Blvd, Los Angeles, CA 90017. The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list. Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College


BENEFITS

 Medical and dental insurance and vision care plans are provided for employees and their dependents.

 A $50,000 life insurance policy is provided free of charge for each employee.

 12 full-pay days and 88 half-pay days of illness leave.

 At least 15 paid holidays per year.

 Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District.  Vacation days for management and confidential positions begin at 15, 20, or 24 days.

 Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.

 Employees become members of the Public Employees Retirement System.  The employee contribution rate is 6 percent.  The District also contributes to the retirement system.  Employees are also covered by Social Security.

 Employee Assistance Program

Job Requirements

MINIMUM REQUIREMENTS FOR ACCEPTANCE OF AN APPLICATION:

Education and Experience:

A bachelor’s degree from a recognized college or university, preferably with a major in computer science, computer information technology, computer engineering, or a related field.


AND

Five years of recent, full-time, paid, professional-level experience in delivering technology solutions for IT infrastructure and systems operations including information systems design, information systems development, network administration, and IT security in a large enterprise environment. Two years of the required experience must have been in a supervisory capacity. Experience with an institution of higher education is desirable.

Special:

A valid Class "C" California driver's license must be obtained within 10 day of establishing residency in the State of California. Travel to locations throughout the District is required.


For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.

EXAMINATION PROCESS

The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview.


ACCOMMODATION
Individuals protected by the Americans with Disabilities Act (ADA) may request, orally or in writing, an accommodation in the examination process. Documentation of the need for accommodation is required solely for the purpose of establishing that the applicant has an ADA disability and that the disability necessitates a reasonable accommodation. Typically, a recent letter from an appropriate health care or rehabilitation professional which establishes that the applicant has an ADA qualifying disability, identifies the functional limitations as they relate to the testing situation, and recommends/suggests the appropriate accommodation is sufficient.  In order for appropriate arrangements to be made at the testing site, a request for accommodation and required documentation must be received by the Examiner of Record at least 3 days prior to the administration of the test.

HOW TO APPLY

Online
https://jobapscloud.com/laccd 

DEADLINE
Completed applications must be submitted through our online employment system by 4:00 P.M. on FRIDAY, February 14, 2020. Resumes will not be accepted in lieu of an application. For a listing of other job opportunities with the Los Angeles Community College District, call our 24-hr job hotline, or refer to our Web Page at
https://jobapscloud.com/laccd.

Contact Us

Personnel Commission: (213) 891-2129

24-hr Job Hotline: (213) 891-2099

TDD: (213) 891-2408

Hours of Operation: Monday – Friday 7:30AM – 4:30PM 

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