The Los Angeles Community College District (LACCD) invites applications for the position of Deputy Chief Information Officer, College Technology Services. This position plans, organizes, and manages the delivery of technology services to the colleges of the District in a manner that optimizes local technical operations, ensures the consistent, reliable, and repeatable delivery of services to students, faculty, staff, and public, and aligns the delivery of information technology services with the missions and goals of the colleges and District.
MONTHLY SALARY: $12,632 - $15,649*
*Salary Information is based on a full-time, 12-month position
Plans, organizes, and manages the delivery of technology services to the colleges of the District which encompasses: customer support services for students, faculty, staff and the public; technical consulting with college business leadership regarding technical support and service enhancement requirements; liaison with specialized technology teams on college-based projects; monitoring and reporting service levels; communication and outreach to customers; and employee training and development.
Optimizes the utilization of college technology resources by applying appropriate concepts, technologies and workflows.
Manages the standardization and the development of specifications for the acquisition of technology equipment at the colleges; establishes standardized approaches for the maintenance repair, and replacement of a wide range of technology related equipment; negotiates and administers contracts with vendors.
Manages the introduction of any enhancement, modification, update, installation, or removal of any hardware, software, interface, or database that will impact existing college production environments.
Oversees the operations of the District’s technology service desk for local and remote computer and network users and ensures that established service levels are met.
Participates in the planning and implementation of District-wide IT bond projects impacting college technology services.
Plans, implements, tests, and maintains a disaster recovery plan for individual college IT operations; coordinates responses to high risk or multi-college emergency.
Provides periodic reports of IT systems activities to achieve and maintain performance measures.
Collaborates with centralized technology engineering and operations teams in the design, develop, and testing of new college technology services and solutions.
Develops and implements plans for the introduction of any enhancement, modification, update, installation, or removal of any hardware, software, interface, or database that will impact the college environments.
Consults with college business stakeholders and leadership for the purpose of identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions.
Develops and oversees the implementation of on-site college service delivery, response, security, and recovery policies, standards, and protocols; establishes and implements the use of metrics to benchmark and improve operational excellence.
Develops communication plans to inform college customers about service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request services, how to get help, and staff contacts.
Develops and implements training strategies, standards, solutions, plans, and schedules for college technology staff by conducting formal training needs analysis and field research; providing customized, up-to-date, and relevant training/ learning solutions; and ensuring consistent and convenient delivery of training opportunities; oversees employee compliance with required job certifications and qualification standards.
Ensures accountability and accuracy for management of college technology assets, vendor contracts, software licensing, and hardware support.
Plans and manages the operating budget and program budgets for college technology services throughout the District.
Maintains effective and cooperative working relationships with administrators, functional and technical team members, and users.
Manages, leads, and evaluates staff members of assigned technical units.
May act for the Vice Chancellor/Chief Information Officer in his/her absence.
Performs related duties as assigned.
A current vacancy exists at the Educational Services Center (District Office), 770 00 Wilshire Blvd, Los Angeles, CA 90017. The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list. Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College
● Medical and dental insurance and vision care plans are provided for employees and their dependents.
● A $50,000 life insurance policy is provided free of charge for each employee.
● 12 full-pay days and 88 half-pay days of illness leave.
● At least 15 paid holidays per year.
● Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
● Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
● Employees become members of the Public Employees Retirement System. The employee contribution rate is 6 percent. The District also contributes to the retirement system. Employees are also covered by Social Security.
● Employee Assistance Program